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Client Service Manager

2 months ago

Thunder Bay, Ontario, Canada Paladin Security Full time

Job Summary

This leadership position will champion the development and implementation of security programs for Paladin Security Group's contracts in Thunder Bay, Ontario. The successful candidate will be responsible for developing and coordinating strategies to support all operations and security programs, as well as developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Key Responsibilities

  • Assists in the development of short- and long-range goals and objectives, ensuring that such plans support the goals, policies, and vision of Paladin Security Group.
  • Develops, implements, maintains, and evaluates the security programs for Paladin's contracts.
  • Oversees and schedules the appropriate resources to ensure all of the company's contractual obligations are met.
  • Takes ownership of staff and client issues and supports the timely response to both groups.
  • Develops and maintains excellent relationships with the clients in the portfolio.
  • Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations.
  • Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio.
  • Visits with clients and the staff assigned to the sites regularly and ensures the needs of both the client and staff are met.
  • Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.
  • Monitors daily and nightly reports and Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
  • Ensures overall coordination of Paladin contract security plans by developing and maintaining the security program, developing and maintaining facility plans and related documentation, coordinating and evaluating security and fire safety system and process testing requirements, ensuring regulatory requirements are met, and providing direction to related committees within the Paladin health care contracts.
  • Supports other Paladin wide programs by delivering education/awareness sessions on security issues as required from time to time.

Requirements

  • Minimum of one year of management experience of employees and client services is essential.
  • A graduate degree in Business or Health Care Administration or related discipline and specialized training in protection services or criminology; or equivalent education and experience is an asset.
  • Minimum of three years supervisory/managerial experience in security and/or fire safety services.
  • Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy.
  • Must have strong leadership, social interaction, and organizational skills.
  • Proficiency in Microsoft Office software.
  • Ability to write and present proposals to large organizations.
  • An interest in social activity used to build client relationships by fostering an excellent client/service provider connection.
  • Creative ability to foster new and better ways to perform and succeed.
  • Proven ability to build and maintain strong working relationships both internally and externally.
  • Must have strong leadership, social interaction, and organizational skills.
  • Ability to write and present proposals to large organizations.
  • Excellent interpersonal and communication skills.
  • High level of professionalism.
  • Ability to write comprehensive reports and maintain proper records.
  • Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy.
  • Usual business hours of work with after hours and weekend availability required.
  • Must have a reliable working vehicle.
  • Class G Driver's License is required.
  • Experience with Paladin Mobile Division is an asset.