IT Support Specialist

1 month ago

Regina, Saskatchewan, Canada VC3 Full time
Job Summary

We are seeking a highly skilled IT Service Technician I to join our team at VC3. As a key member of our technical support team, you will be responsible for providing exceptional technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, and webchat
  • Triage inbound service requests and determine the appropriate course of action to resolve the issue
  • Use an ITIL founded triage model to identify and categorize inbound requests and incidents
  • Fulfill client requested Installs, Moves, Adds, and Changes (IMAC)
  • Work with and troubleshoot issues with Active Directory, Exchange, and O365
  • Assist users with password resets and account unlocks
  • Assist users with updating email information (signatures, distribution lists, contact profile)
  • Complete user account creations, workstation user profile setup, and terminations
  • Run and pull workstation reports from our remote management tool
  • Investigate spam/phishing emails, secure compromised email accounts, and malware scan/removal
  • Troubleshoot applications
  • Set up and troubleshoot VPN/Remote access
  • Configure/troubleshoot printers (including scan to folder, scan to email, driver issues)
  • Change folder structure and NTFS/share permissions
  • Troubleshoot offline file sync issues
  • Troubleshoot DNS issues for domain joined workstations (onsite and remote)
  • Map network drives
  • Recover missing/deleted email
  • Troubleshoot basic server issues and reboots
  • Back up and wipe old unused workstations
  • Troubleshoot workstation performance issues
  • Repair corrupted system files
  • Update Windows/Drivers/Applications
  • Provide best effort cell phone support (e.g., setup of email on mail app)
  • Adjust phone systems, call forwarding, and update extensions
  • Troubleshoot personal/home network and device issues
  • Troubleshoot issues on Windows and macOS
  • Troubleshoot hardware issues (monitors, keyboards, mice)
  • Manage Mobile Device Management
  • Run diagnostic programs to resolve computer problems
  • Manage server and network devices (connectivity issues and new user setup)
  • Follow up with clients to ensure issue resolution
  • Escalate out-of-scope issues to the appropriate elevated team
Additional Responsibilities
  • Maintain accurate and up to date documentation through the change management process
  • Document new or previously undiscovered applications or processes
  • Create basic 'How to' guides/instructions for end users
  • Maintain accurate and real-time up-to-date timesheets
  • Maintain and manage your service tickets and overall service board
  • Attend monthly training and team meetings as required
  • Participate in the on-call rotation (1 week every 3-4 months)
  • Additional duties as required
Requirements
  • At least 1-year practical experience in a technical support or customer service position or recent technical education experience in a post-secondary environment
  • Demonstrable understanding of the following technologies:
    • Windows 7, 8, 10, 11
    • Microsoft Office Suite (2010 & Newer)
    • Microsoft/Office 365
    • Windows Server 2008 R2, 2012 R2, 2016, 2019, 2022
      • Active Directory
      • DHCP
      • DNS
      • Terminal Services
About VC3

VC3 is a leading provider of managed IT services, private cloud services, hosted VoIP, custom web applications, SharePoint consulting, and website design and hosting. With over 25 years of experience, we have a proven track record of delivering exceptional IT solutions to hundreds of municipalities and organizations throughout the United States and Canada.

We pride ourselves on making IT personal, making IT easy, and getting IT right. Our talented team is committed to raising the bar and delivering solutions that take our customers to the next level of productivity and results.

  • Support Specialist

    1 month ago

    Regina, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000

    At beBee Professionals, we are looking for a Support Specialist to join our team in Regina, Canada. As a Support Specialist, you will be responsible for providing exceptional service to our customers, handling their inquiries, and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via various channels.Provide information...

  • Office Support Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada CAN-ESL Full time

    Job Title: Office Support SpecialistWe are seeking a highly organized and detail-oriented Office Support Specialist to join our team at CAN-ESL.

  • Administrative Support Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada CAN-ESL Full time

    Job Title: Administrative Support SpecialistJob Summary: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CAN-ESL. As an Administrative Support Specialist, you will provide administrative support to our staff, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada BUFFALO LOOKOUT CAMPGROUND Full time

    Job Title: Administrative Support SpecialistAbout the Role: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Buffalo Lookout Campground. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including scheduling appointments, managing...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Dham Transport Full time

    Dham Transport is seeking an Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for planning and controlling budgets and expenditures, establishing and implementing policies and procedures, and scheduling and confirming appointments. You will also be responsible for answering telephone calls...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Guide Me Immigration Consulting Inc. Full time

    Job Summary: We are seeking an experienced Administrative Support Specialist to join our team at Guide Me Immigration Consulting Inc. As an Administrative Support Specialist, you will be responsible for providing administrative support to our legal team, including tasks such as data entry, document preparation, and communication with clients.Key...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Canada inc OA Deedar Transportation Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Canada inc O/A Deedar Transportation. The successful candidate will be responsible for arranging and coordinating seminars, conferences, and other events. They will also be responsible for opening and distributing mail, recording and preparing minutes...

  • Technical Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at KAYA TECHNOLOGIES LTD. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and...

  • Administrative Support Specialist

    1 month ago

    Regina, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000

    We are looking for a skilled Administrative Support Specialist to join our team at beBee Professionals in Regina. The successful candidate will have excellent communication and organizational skills, as well as proficiency in MS Office.Key Responsibilities:Provide administrative support to the team, including answering phones and managing incoming...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Canada inc OA Deedar Transportation Full time

    Job Summary: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Canada inc O/A Deedar Transportation. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including arranging seminars, conferences, and other events, as well as maintaining...

  • Administrative Support Specialist

    1 month ago

    Regina, Saskatchewan, Canada Drake International Full time

    Administrative Support SpecialistWe're seeking a detail-oriented Administrative Support Specialist to join our team in Regina. As an administrative support specialist, you'll play a crucial role in providing exceptional service to all customers and maintaining accurate data records. Your responsibilities will include searching and retrieving data for your...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada SaskIT Full time

    SaskIT is seeking an Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including scheduling appointments, preparing minutes of meetings, and maintaining office supplies.Key Responsibilities:Schedule and confirm appointmentsRecord and prepare...

  • Financial Support Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada Wiseapex Solutions Inc Full time

    Financial Support Specialist PositionWe are seeking a Financial Support Specialist to join our team at Wiseapex Solutions Inc.ResponsibilitiesEducation: A non-university certificate or diploma from a program of 1-2 years is required.Experience: Minimum 2 years of experience in a related field.RequirementsAvailability to start on the advertised date.Provision...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Passion Salon & Spa Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Passion Salon & Spa. As an Administrative Support Specialist, you will be responsible for providing administrative support to our management team, including coordinating seminars, conferences, and other events.Key ResponsibilitiesCoordinate...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada SKYWAY BRANDS REGINA INC. Full time

    At SKYWAY BRANDS REGINA INC., we are seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for reviewing and evaluating new administrative procedures, delegating work to office support staff, and establishing work priorities and ensuring procedures are followed and...

  • Caring Support Specialist

    1 week ago

    Regina, Saskatchewan, Canada Christopher Lesanko Full time

    About the RoleWe are seeking a Caring Support Specialist to join our team at Christopher Lesanko. In this role, you will provide essential care and support to individuals in their own homes, helping them maintain their independence and quality of life.

  • Childcare Support Specialist

    1 week ago

    Regina, Saskatchewan, Canada Kashif Sharoon Full time

    OverviewWe are seeking a reliable and compassionate Childcare Support Specialist to join our team at Kashif Sharoon. This role involves providing top-notch care and support to children, ensuring their physical, emotional, and educational needs are met.

  • Administrative Support Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada Guide Me Immigration Consulting Inc. Full time

    Job SummaryWe are seeking an organized and detail-oriented Administrative Support Specialist to join our team at Guide Me Immigration Consulting Inc. In this role, you will provide administrative support to ensure the smooth operation of our office.

  • IT Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada Redhead Equipment Full time

    At Redhead Equipment, we strive to deliver exceptional customer service and support. We are seeking a skilled IT Support Specialist to join our Information Technology team at our Head Office in Regina, Saskatchewan.The successful candidate will be responsible for:Deploying new computers and transferring programs and data from old systems to new.Administering...

  • Administrative Support Specialist

    4 weeks ago

    Regina, Saskatchewan, Canada CAN-ESL Full time

    Job Title: Administrative Support SpecialistJob Summary: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CAN-ESL. The successful candidate will provide administrative support to our staff, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative support to staff,...