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Retail Store Team Lead

4 weeks ago

Winnipeg, Manitoba, Canada Swift Quartz Global Services Inc Full time
Job Description for Retail Store Supervisor
  • Job Summary: We are seeking a skilled Retail Store Supervisor to join our team at Swift Quartz Global Services Inc. The successful candidate will oversee the day-to-day operations of our retail store, ensuring excellent customer service, efficient sales processes, and maintaining a positive store environment.
  • Key Responsibilities:
    • Supervise and train sales staff, ensuring they meet sales targets and provide exceptional customer service.
    • Assign tasks and duties to sales workers, ensuring efficient store operations.
    • Hire and train new staff members, developing their skills and performance.
    • Authorize payments, manage cash, and oversee payroll administration.
    • Organize and maintain inventory, ensuring accurate stock levels and minimizing losses.
    • Supervise office and volunteer staff, promoting a positive and inclusive work environment.
    • Prepare reports on sales volumes, merchandising, and personnel matters, providing valuable insights for store improvement.
    • Resolve customer requests, complaints, and supply shortages, ensuring prompt and courteous service.
  • Requirements:
    • Secondary (high) school graduation certificate or equivalent experience.
    • Ability to work in a fast-paced environment, under pressure, and with attention to detail.
    • Combination of sitting, standing, and walking, with standing for extended periods.
    • Availability for shift or on-call work, and willing to relocate for this position.
    • Previous experience in retail or a related field is an asset.

Work Environment: Our retail store operates in a fast-paced environment, requiring strong organizational and communication skills. The successful candidate will work under pressure, with a focus on attention to detail and delivering excellent customer service.