Senior Solutions Architect

4 weeks ago


Toronto, Canada Infotek Consulting Inc. Full time

We are seeking a highly skilled Solutions Designer to join our team at Infotek Consulting Inc.

Key Responsibilities:


  • Strategic Development & Execution: Design and document technical functionality, infrastructure, interfaces, and integrations to meet business objectives and operational efficiency.
  • Strategy and Roadmap: Contribute to technology roadmaps aligned with the company's vision, strategy, and business objectives.
  • Stakeholder Management: Act as solution lead and interface with project teams to drive design review sessions, ensuring design alignment with business requirements and architectural directions.

Requirements:


  • 5+ years of experience as a Technical Designer.
  • Experience with Contact Centre technologies, such as IVR, NLP, Interaction recording, Workforce Engagement Management (WEM/WFM), Contact Center Cloud Platforms, and Desktop Platform.
  • Possessiveness and passion for technology trends, with a strong influence for change.
  • Digitally savvy, with a strong sense of curiosity and love for learning.
  • Bachelor's degree or equivalent in Computer Science or Technical discipline.

What We Offer:


  • A hybrid role with 2 days a week in Downtown Toronto.
  • An opportunity to contribute to technology roadmaps and drive design review sessions.
  • A dynamic and innovative work environment.

About Us:

At Infotek Consulting Inc., we are committed to delivering cutting-edge solutions that meet our clients' needs. We believe in fostering a culture of innovation, collaboration, and continuous learning. If you are a motivated and detail-oriented professional with a passion for technology, we encourage you to apply for this exciting opportunity.



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