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Cloud Infrastructure Consultant
1 week ago
We are a talented team of professionals who share a passion for delivering exceptional results to our customers. As a Cloud Infrastructure Consultant, you will play a critical role in helping customers maximize the value of our platform by providing expert guidance on onboarding, integrations, service modeling, and provisioning.
You will partner with key customers to drive large-scale implementations, ensuring seamless adoption and long-term success. Your technical expertise and problem-solving skills will enable you to lead technical discovery sessions, provide architectural guidance, design custom integrations, and advocate for best practices within the PagerDuty Operations Cloud.
About You- Expertise in Cloud Infrastructure – You have deep expertise in cloud infrastructure, including AWS, Azure, and Google Cloud Platform.
- Problem-Solving Skills – You anticipate challenges, propose thoughtful solutions, and work independently or within a team. You thrive in a fast-paced environment, balancing multiple customer engagements with strong attention to detail.
- Communication Skills – You can break down complex technical concepts for a range of audiences, from DevOps engineers to C-level executives, articulating technology solutions clearly and confidently.
- Leadership Skills – You have experience leading cross-functional teams and collaborating with stakeholders to achieve common goals.
- Implementation & Enablement – Design, configure, and deploy our solutions to fit customer workflows, ensuring they maximize the platform's value. Guide customers in operationalizing incident response, automation, and digital operations best practices.
- Consultation – Partner with customer stakeholders—including SREs, DevOps teams, and IT leaders—to understand operational challenges, incident response needs, and business objectives. Provide expert recommendations to optimize on-call processes, escalation policies, automation, and integrations.
- Data-Driven Optimization – Analyze incident and operational data to identify patterns, reduce noise, and enhance response effectiveness. Provide insights that drive continuous improvement in customers' incident management strategies.
- Knowledge Transfer & Training – Conduct training sessions to empower customers on best practices, platform configuration, and effective use of the platform's capabilities. Enable teams to become self-sufficient in leveraging the platform for their incident response needs.
