Business Systems Analyst

1 month ago

Toronto, Ontario, Canada Astra North Infoteck Inc. Full time
Job Title: Business System Analyst

Astra North Infoteck Inc. is seeking a highly skilled Business System Analyst to join our team. As a key member of our IT department, you will be responsible for designing and implementing technical IT applications and systems solutions.

Key Responsibilities:
  • Design and develop technical IT applications and systems solutions
  • Collaborate with business and development teams to accomplish successful delivery of IT projects
  • Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
  • Facilitate communications on process changes, enhancements, and modifications to ensure issues and solutions are agreed to and understood
  • Contribute and actively collaborate with the team to ensure project goals are accomplished
Requirements:
  • 8+ years experience as a Product Owner or Business Systems Analyst
  • Strong experience in Genesys Cloud, Call Center Technology is MUST
  • Strong knowledge of Agile, Safe methodologies is must
  • Strong technical knowledge and integration experience of Web Services, APIs, API Framework, and SOA
  • Experience in user interface designs/wireframes using current standard design practices for wireframes
  • Experience in other telecom experience is considered a strong asset
Essential Skills:
  • Ability to understand and represent the needs in a software development environment
  • Ability to manage multiple priorities through effective organization and communication
  • Determine operational objectives by studying business functions and gathering requirements from multiple stakeholders to translate business requirements into software requirements
  • Knowledge of application architecture systems, networks, security, and enterprise databases
  • Strong consultative and advisory skills

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