Customer Service Representative
7 days ago
About Us:
Workplace Options is a leading provider of holistic wellbeing solutions, dedicated to supporting individuals and organizations achieve optimal health and productivity. With a global network of credentialed providers and professionals, we deliver high-quality care to millions of individuals across 116,000 organizations in over 200 countries and territories.
Current Opportunity: Senior Care Consultant
Job Summary:
We are seeking a highly skilled Senior Care Consultant to join our team. As a Senior Care Consultant, you will work in a service center, providing customer service to employees and their families, assisting in locating and providing resources and referrals in their community. The ideal candidate will have experience working with the senior community and possess excellent communication and interpersonal skills.
Key Responsibilities:
- Assess employee needs through targeted questioning and obtain personal information and information on the individual needing care.
- Provide clear explanations of issues/needs and obtain desired geographic location for referral search and any personalized criteria.
- Provide top-notch customer service in written or verbal interactions with clients and providers.
- Perform research, utilizing internal databases, websites, and local organizations, to locate confirmed, matched referrals that meet client needs.
- Perform quality assurance callbacks to clients and contact businesses or private individuals by phone to provide confirmed/matched referrals.
- Produce grammatically correct and error-free cover letters and referrals, and maintain communication with clients and associated EAPs as required.
Requirements:
- Bachelor's Degree.
- Strong written and spoken communication skills.
- Excellent customer service skills, providing friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship-building, and interpersonal communication skills.
What We Offer:
At Workplace Options, we are committed to providing a comprehensive benefits package, including paid time off, life insurance, employer pension contribution, travel reimbursement, extended healthcare, dental, and vision benefits, life insurance, AD&D, and long-term disability insurance, training/tuition reimbursement, gym reimbursement, wellness rewards, access to EAP benefits, and a mentorship program.
Our Commitment to Diversity and Inclusion:
We strive to cultivate a space where diverse voices are heard and valued, fostering collaboration, innovation, belonging, and personal growth. We are committed to building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.
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