District of North Vancouver IT Role

3 days ago

Vancouver, British Columbia, Canada District of North Vancouver Full time

We are looking for an IT Support Assistant to perform computer support and clerical work in the delivery of user support and problem resolution services to the District. In this role, you will be the first point of contact for information technology services, requiring excellent interpersonal and customer service skills to establish and maintain effective working relationships with internal clients.

Job Overview

A two (2) year temporary full-time vacancy exists in the Information Technology Department for an IT Support Assistant. This role is positioned in the department as the first contact point for users when reporting IT issues or requests.

Key Skills and Qualifications
  • Excellent interpersonal and customer service skills
  • Completion of Grade 12, supplemented by courses in computer sciences or related discipline at a technical institute or community college, plus sound related experience; OR an equivalent combination of training and experience

The successful candidate will have experience and training in any of the following areas: in-person and remote customer service, Microsoft 365 applications and services, deployment of computers and laptops using preconfigured images, support of managed mobile devices, managing Active Directory groups and users, basic network troubleshooting, service desk ticket handling, and an understanding of ITIL foundations.

What We Offer
  • Competitive total compensation package including a nine day fortnight
  • Designated one of BC's Top Employers for six years
  • Exciting professional development opportunities

The District of North Vancouver is committed to creating a diverse, inclusive, and accessible work environment. If you have what we're looking for and have a passion to serve people and the community, please apply online at https://careers.dnv.org.

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