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Housekeeping Attendant

2 months ago

Orillia, Ontario, Canada EightSix Network Full time
Job Title: Room Attendant

Job Summary:

We are seeking a highly motivated and detail-oriented Room Attendant to join our team at Gateway Casinos & Entertainment Limited. As a Room Attendant, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms, providing exceptional customer service, and working collaboratively with our housekeeping team to achieve our high standards.

Key Responsibilities:
  • Check climate control, lights, and alarm clock; make adjustments to correct irregularities; ensure T.V. remote control is working; report broken items to the Main Linen Room Attendant;
  • Ensure the compendium binder is up to date; draw shears;
  • Check room supplies and replace items; empty trash containers; contact Room Service to remove any dishes;
  • Strip and inspect beds and load soiled linen on cart; change bed pads if soiled and turn mattresses if worn in areas;
  • Make bed according to the hotel standards including roll-a-way beds before removing;
  • Clean glass surfaces such as mirrors and shower walls;
  • Dust and polish furniture, fixtures, and clean vents;
  • Vacuum carpets, including moving furniture; report stains to the Housekeeping department;
  • Clean/scrub and dry wash basins, fixtures, pipes under basins, shower heads, tiles, bathtub, and toilets; replace toilet rolls and tissues;
  • Sweep and wash bathroom floors;
  • Replace soiled linens and provide supply of laundry bags and slips;
  • Sign in and out for keys per Resort procedures and devices on issue sheets;
  • Report and deliver items found to the Supervisor;
  • Lock and secure doors when leaving the room to ensure the safety and security of guests and their belongings. Exercise confidentiality regarding guest personal information;
  • Clean and verify status of rooms in a priority sequence, note discrepancies;
  • Comply with Hotel Policies and Procedures and perform other tasks as assigned by management;
  • Maintain a professional appearance as per company grooming policy;
  • Maintain a high level of professionalism, positive demeanor, and service etiquette at all times;
  • Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
  • Report room deficiencies to Supervisor;
  • Clean Public Areas, deliver guest requested items to rooms, and deliver linen as required;
  • Perform other duties as assigned.
Requirements:
  • Must provide a clean criminal history certificate on an annual basis;
  • Must be able to work independently and in a team environment;
  • Reliable and dependable work ethic;
  • Good verbal and written English communication skills;
  • Good time management skills; must have the ability to multi-task in a busy, fast-paced work environment;
  • Ability to push a pull a cart (50lbs) safely and have the ability to maneuver in all directions;
  • Ability to bend to floor level and demonstrate ability to reach and twist and stretch;
  • Ability to safely bend at waist using proper knee bending and lifting techniques;
  • Ability to pull the sofa bed pull out frame up and out using knee bending techniques and upper body strength and demonstrate ability to push and replace the bed frame safely;
  • Must be able to frequently lift and move housekeeping supplies and equipment up to 50lbs;
  • Must be able to perform essential duties that require frequent use of hands, wrists, arms, shoulders, and back to grip, carry, lift, and bend;
  • Ability to walk and stand for prolonged periods (regular work shift 8 hours);
  • Ability to use proper Personal Protective Equipment and cleaning supplies as per departmental standard operation procedures;
  • French language skills (verbal and written) are an asset;
  • All employees at Casino Rama are expected to: Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act; Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures, and protocols; Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic and fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Gateway Casinos & Entertainment Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.