Global Support Strategy Leader
6 days ago
As a Global Support Strategy Leader, you'll be responsible for developing and executing the Google Cloud Support strategy. This includes working on the development and execution of initiatives to improve data quality, capacity planning, scheduling, and reporting to drive decisions made in partnership with global vendor managers and technical support developing leads.
We're looking for someone with excellent problem-solving and investigative skills, including modeling and presentation skills with proficiency in Sheets, SQL, and Workforce Management (WFM) software. Your ability to analyze and monitor performance indicators related to productivity, utilization, and queue health will be crucial in making informed decisions.
Your projects and impact will span offices, time zones, and hemispheres, requiring effective coordination with global teams. In this role, you'll have the opportunity to lead and manage solutions to ensure the right case goes to the right person each time.
Google Cloud provides organizations with leading infrastructure, platform capabilities, and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs.
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Security Strategy and Architecture Leader
4 days ago
Waterloo, Ontario, Canada Dematic Full timeAbout the Position:Dematic is looking for an exceptional Director of Product Security Architecture to join our Product Security team. As a key member of this team, you will be responsible for providing strategic technical security leadership to globally distributed product development, execution, sales, and support organizations across Dematic.Main...
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Growth Strategy Leader
3 days ago
Waterloo, Ontario, Canada MasterClass Full timeAt MasterClass, we are on a mission to make high-quality education accessible to anyone, anywhere. As a Growth Strategy Leader, you will play a critical role in driving this mission forward by developing and executing strategies to acquire, retain, and grow our customer base.We are seeking a highly motivated and experienced product development manager to...
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Waterloo, Ontario, Canada Hinduja Global Solutions Ltd. Full timeAbout UsHinduja Global Solutions Ltd. is a global leader in customer experience management, offering a range of services designed to help businesses deliver exceptional experiences. With a people-first philosophy and extensive experience serving leading brands, we are committed to making our clients more competitive. Our mission is to empower our employees...
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Waterloo, Ontario, Canada Wilfrid Laurier University Full timeDepartment: Advancement and External RelationsJob Type: Limited TermFull-time/Part-time: Full Time (>=1249 hrs/year)Campus: WaterlooReports to: Director, Marketing and Brand StrategyEmployee Group: ManagementApplication Deadline: March 16, 2025Requisition ID: 9074Wilfrid Laurier University is a leading multi-campus university that excels at educating with...
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Waterloo, Ontario, Canada GHD Full timeAt GHD, we don't just believe in the power of commitment, we live and breathe it every day.That's why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and...
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AVP, Strategy and Change Management
3 days ago
Waterloo, Ontario, Canada Manulife Full timeJob Description Reporting to the Global Head of Contact Center, this role leads organizational strategy and change management for Global Contact centers including strategic planning, employee and partner engagement; transformational communications; to further the objectives of implementing the vision, mission, and strategic objectives of Global Contact...
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Future Energy Visionary Leader
5 days ago
Waterloo, Ontario, Canada GHD Full timeAbout UsGHD is a global professional services leader that has been delivering solutions for over 60 years. Our team of experts works together to provide innovative solutions for the world's most pressing issues.Job SummaryWe are seeking a talented Future Energy Leader to join our team. The successful candidate will have expertise in Future Energy and be able...
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Customer Support Leader
3 days ago
Waterloo, Ontario, Canada ClearCourse Full timeAt ClearCourse, we are seeking a highly motivated and experienced Support Services Manager to lead our support team and drive service excellence. This is an exciting opportunity for a dynamic leader who thrives in a fast-paced environment, enjoys problem-solving, and is committed to enhancing the customer experience.About UsWe are a leading provider of...
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Product Manager, Mortgage Strategy
3 weeks ago
Waterloo, Ontario, Canada Manulife Insurance Malaysia Full timeProduct Manager, Mortgage StrategyReporting to the Director, Broker Services and Mortgage Product, the Product Manager, Mortgage Strategy will be responsible for shaping and implementing strategies that enhance our mortgage product offerings. This role requires a deep understanding of the mortgage industry, market trends, and customer needs. An ideal...
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Waterloo, Ontario, Canada Equitable Life of Canada Full timeJob DescriptionAs AVP, Individual Portfolio and Operational Enablement, you will lead the development and prioritization of the project portfolio for the Individual Insurance division. This includes overseeing initiatives from concept to delivery and ensuring expected outcomes are achieved. The successful candidate will be a key leader on the Individual...
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Waterloo, Ontario, Canada Wilfrid Laurier University Full timeAbout the RoleThe Manager, Marketing and Brand Strategy will play a critical role in supporting the university's recruitment, fundraising, and corporate purposes through effective marketing strategies and campaigns. This role requires a strong leader who can effectively manage complex projects and collaborate with internal and external partners to build...
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Director of Cybersecurity Strategy
4 days ago
Waterloo, Ontario, Canada KION Group Full timeAbout the RoleWe are looking for a seasoned security leader to join our team as the Head of Enterprise Security Architecture. In this critical role, you will play a crucial part in advancing security throughout the company, enabling the success and growth of the business in an environment of increasing demands for comprehensive and robust product security.As...
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Waterloo, Ontario, Canada Hinduja Global Solutions Full timePosition Overview: Your Impact: As a Bilingual French and English Customer Service Representative, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field...
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Manager, Digital Marketing Strategy
3 days ago
Waterloo, Ontario, Canada Sun Life Full timeJob Description : Reporting to the Director of Marketing for Prospr, the Digital Marketing Strategy Manager will work closely with the marketing and sales leadership teams to deliver marketing and communications initiatives to meet our growth focused objectives and drive business results for businesses. The role will be partnering with external and...
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Strategic Marketing Leader
3 days ago
Waterloo, Ontario, Canada Wilfrid Laurier University Full timeCompany OverviewWilfrid Laurier University is a leading multi-campus institution that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, the university has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact.The...
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Global Technical Solutions Expert
7 days ago
Waterloo, Ontario, Canada Rockwell Automation Full timeCompany Overview At Rockwell Automation, we pride ourselves on being a global technology leader that empowers the world's manufacturers to be more productive, sustainable, and agile. Our team of over 28,000 dedicated professionals is passionate about making a difference in the lives of our customers and their communities. We are a company that...
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Global Compliance Manager
7 days ago
Waterloo, Ontario, Canada Manulife Insurance Malaysia Full timeThe Global Compliance Manager role at Manulife is responsible for ensuring that our organization operates within the boundaries of applicable laws and regulations. This includes developing and implementing compliance programs, conducting risk assessments, and providing training and awareness to employees.Key Responsibilities:Develop Compliance Programs:...
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Portfolio Leader for Individual Business
3 days ago
Waterloo, Ontario, Canada Equitable Life of Canada Full timeAbout the RoleWe are seeking an experienced Project Manager to join our Individual Insurance division at Equitable Life of Canada. As AVP, Individual Portfolio and Operational Enablement, you will be responsible for developing and prioritizing the project portfolio for the division, including overseeing initiatives from concept to delivery. The successful...
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Global Technology Infrastructure Manager
5 days ago
Waterloo, Ontario, Canada Manulife Financial Full timeAbout the Job:We are seeking a highly skilled and experienced professional to fill the role of Lead Incident Manager within our Global Technology Services Management and Support Team. As a key member of this team, you will play a crucial role in ensuring the smooth functioning of our organization's technology infrastructure.Main Responsibilities:-...
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Client Support Specialist
4 days ago
Waterloo, Ontario, Canada Sun Life Financial Full timeAbout UsSun Life Financial is a global leader in the financial services industry, dedicated to helping individuals and families achieve their long-term goals. Our mission is to provide expert advice and innovative solutions that empower our clients to make informed decisions about their financial well-being.Job SummaryWe are seeking a Client Support...