Global Support Strategy Leader

6 days ago


Waterloo, Ontario, Canada Google Full time

As a Global Support Strategy Leader, you'll be responsible for developing and executing the Google Cloud Support strategy. This includes working on the development and execution of initiatives to improve data quality, capacity planning, scheduling, and reporting to drive decisions made in partnership with global vendor managers and technical support developing leads.

We're looking for someone with excellent problem-solving and investigative skills, including modeling and presentation skills with proficiency in Sheets, SQL, and Workforce Management (WFM) software. Your ability to analyze and monitor performance indicators related to productivity, utilization, and queue health will be crucial in making informed decisions.

Your projects and impact will span offices, time zones, and hemispheres, requiring effective coordination with global teams. In this role, you'll have the opportunity to lead and manage solutions to ensure the right case goes to the right person each time.

Google Cloud provides organizations with leading infrastructure, platform capabilities, and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs.



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