Resource Manager
4 weeks ago
Aon is seeking a highly skilled Resource Manager
As a key member of our team, you will play a crucial role in delivering innovative solutions that support our clients' risk management needs.
This is a hybrid role that offers the flexibility to work both virtually and from our Toronto office.
You will be responsible for managing client satisfaction, participating in service-related decisions, and collaborating with our offshore and onshore teams to ensure seamless delivery of services.
Key responsibilities include:
- Evaluating and recognizing staff performance, recommending training and development opportunities
- Overseeing resources to accommodate workflow and manage client deliverables
- Monitoring resources and transactions to ensure timely and accurate delivery of services
- Troubleshooting and resolving client issues related to ACS deliverables
- Providing direction and guidance to team members on complex client issues
- Conducting office and client visits as required
- Participating in the development of client solutions with ARS Field Office Management
- Revising programs based on customer feedback and results
What sets this opportunity apart
The Resource Manager is empowered to make decisions related to resource management, employee development needs, process development, and implementation of processes and procedures.
This role requires a strong understanding of commercial insurance, resource deployment, and utilization management, as well as excellent interpersonal and leadership skills.
Requirements
- 3+ years of experience as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience
- Proven technical competency in commercial insurance, with the ability to create innovative and controlled solutions
- Experience in resource deployment and utilization management
- Strong interpersonal skills, with the ability to interact effectively at various levels
- Proficient use of technology to meet the expectations of both internal and external clients
- Ability to identify and analyze client needs to develop solid solutions
- Proven leadership skills in a team environment
- Maintain appropriate broker's license
How we support our colleagues
Aon offers a comprehensive benefits package, encourages a diverse workforce, and provides an agile and inclusive environment that allows you to manage your wellbeing and work/life balance.
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