Head of Retail Operations and Customer Experience
6 days ago
Job Summary
A Retail Management position with Supercandy Exotic Snacks Ltd. requires a skilled professional to oversee store operations, manage a team, and drive sales.
Responsibilities
- Lead Store Operations: Manage daily store activities, ensure efficient customer service, and maintain a clean store environment.
- Inventory and Stock Control: Monitor inventory levels, restock shelves, and implement effective stock management strategies.
- Customer Service: Deliver exceptional customer experiences, resolve issues promptly, and maintain a positive store atmosphere.
- Team Management: Lead and motivate a team of sales associates, provide training and development opportunities, and foster open communication.
- Merchandising and Display: Create visually appealing displays, maintain product knowledge, and drive sales through effective merchandising strategies.
- Sales Analysis and Reporting: Analyze sales data, identify trends, and provide insights to improve sales performance.
- Compliance and Procedures: Ensure adherence to company policies, procedures, and regulations.
Requirements
- Experience: Proven retail management experience with a strong background in customer service and team leadership.
- Customer Service Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
- Administrative Proficiency: Strong organizational skills, with experience in inventory management, cash handling, and basic math calculations.
- Leadership: Ability to motivate and lead a team, with a focus on employee development and engagement.
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