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Cloud Operations Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada BDO Full time

About BDO

BDO is a professional services firm that provides a wide range of services to clients across various industries. Our firm is built on a foundation of positive relationships with our people and our clients, and we strive to provide exceptional service and advice that our clients can trust.

Your Opportunity

We are seeking a skilled Cloud Operations Specialist to join our team in a high-growth setting. As a Cloud Operations Specialist, you will be responsible for streamlining processes, improving efficiencies, and ensuring that our clients receive world-class service.

Key Responsibilities

  • Leverage your ability to contribute to a fast-paced cloud sales cycle, focusing on onboarding responsibilities such as creating reports, contracts, and initial client setup.
  • Provide pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and cloud-based solutions, providing excellent customer service.
  • Process and track orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy.
  • Provide training and support to internal and external customers on Office 365, Dynamics 365, and BDO cloud offerings, including issues with configurations and implementations.
  • Provide quality assurance checks for quotes, contracts, and other outbound work.
  • Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders.
  • Focus on operations improvement by automating and streamlining existing processes to make them more efficient.
  • Develop tools, processes, and research information necessary to evolve cloud operations.
  • Additional administrative support and participation in special projects as required.

How We Define Success

  • You demonstrate BDO's core values through all aspects of your work: integrity, respect, and collaboration.
  • You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
  • You identify, recommend, and are focused on effective service delivery to your clients.
  • You share in an inclusive and engaging work environment that develops, retains, and attracts talent.
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
  • You grow your expertise through learning and professional development.

Your Experience and Education

  • You have completed your undergraduate degree in IT management, business administration, or a business-related program with a focus on technology.
  • You have 5-7 years of combined work experience (this could be through co-op or internship work).
  • You are passionate about cloud technology and have a willingness to learn new technologies.
  • You have practical knowledge of professional, effective telephone techniques and customer care.
  • You have excellent written and verbal communication skills.
  • You have strong problem-solving skills and attention to detail.
  • You enjoy improving and taking ownership of processes.
  • You are able to prioritize with the flexibility to manage multiple tasks and variable workload.

Assets

  • Experience in a previous business operations, customer service, and/or sales capacity.
  • Working toward a professional certification, such as PMP, Lean Six Sigma, or ITIL.
  • Experience in process and operations improvement.
  • Experience with Microsoft or cloud platforms.
  • Experience with finance and line of business systems.
  • Understanding of IT and software business landscape.
  • Proficient in MS Office applications, such as Microsoft Excel.