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Enterprise Customer Success Manager EMEA

1 month ago

Regina, Saskatchewan, Canada Canonical - Jobs Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Canonical. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers in the EMEA region, ensuring their success and satisfaction with our products and services.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Build and maintain strong relationships with customers, understanding their business needs and goals
  • Provide exceptional customer service, responding to customer inquiries and concerns in a timely and professional manner
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication with customers
  • Identify and pursue new business opportunities, expanding our customer base and increasing revenue
Requirements
  • Minimum 5 years of experience in customer success, sales, or a related field
  • Proven track record of success in customer-facing roles, with a strong understanding of customer needs and behaviors
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and pursue new business opportunities
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance