Technical Support Professional
4 days ago
At Hirebridge, we are looking for a skilled Technical Support Professional to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our clients. Your primary objective will be to investigate and resolve complex technical issues in a timely and professional manner.
Responsibilities
- Investigate and troubleshoot technical issues using problem-solving skills and technical knowledge
- Provide accurate and clear explanations of technical solutions to customers via phone, live chat, or email
- Collaborate with internal teams to escalate and resolve issues as necessary
- Stay up-to-date with product features and enhancements through active participation in testing and training
- Develop and maintain comprehensive documentation for customer-facing and internal use
Requirements
- Strong communication and interpersonal skills to effectively interact with customers and internal stakeholders
- Proficiency in English language, both written and verbal
- Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively
- Commitment to delivering high-quality results and exceeding customer expectations
Benefits
Hirebridge offers a dynamic and supportive work environment that fosters growth and development. As a Technical Support Professional, you will have opportunities to expand your technical skills, develop leadership abilities, and build lasting relationships with colleagues and customers. We encourage teamwork, innovation, and creativity, and recognize individual contributions through performance-based rewards and recognition.
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