Retail Sales Lead

4 days ago


Peterborough, Ontario, Canada Ocean State Job Lot Full time
Job Overview

Journeys is a dynamic and exciting place to work, with a focus on providing an exceptional customer experience. As a Sales Lead, you will play a key role in driving sales growth and ensuring the success of our store team.

About Journeys

We are a leading retailer of footwear and specialty items, with over 800 stores across North America. Our stores offer a wide range of products from top brands, including Converse, Vans, Dr Martens, and UGG. We pride ourselves on creating an energetic and inclusive shopping environment that reflects the style and attitude of our customers.

The Role

As a Sales Lead, you will be responsible for assisting store management with daily operations, developing associates, and achieving sales goals. You will also supervise and manage all aspects of daily store operations in the absence of store management. This includes overseeing loss prevention practices, effectively communicating store needs to management, and completing assigned tasks promptly.

Key Responsibilities

* Meet and exceed store and personal sales goals and standards of performance
* Assist in training and developing a successful sales team
* Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices
* Perform all opening and closing duties according to company policy
* Supervise and manage all aspects of daily store operations in store management's absence
* Supervise and manage all aspects of Loss Prevention practices in store management's absence
* Effectively communicate all store needs to store management
* Complete all assigned tasks and responsibilities promptly
* Complete all required training
* Provide a fun, full-service experience to all customers
* Resolve customer issues effectively
* Understand the Journeys culture and demonstrate it to the team
* Ability to multi-task in a fast-paced environment
* Excellent interpersonal and customer service skills
* Desire to succeed in fast-paced retail environment
* Willingness to learn
* Completion of all training programs leading up to Sales Lead position or equivalent training
* Ability to work night and weekend shifts
* Ability to climb, reach, bend, and lift up to 50 pounds
* Stand for long periods of time
* Must be at least 18 years of age

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