Customer Account Recovery Specialist

2 weeks ago

Mississauga, Ontario, Canada goeasy Full time

We are seeking a skilled Collections Specialist to join our team at goeasy Ltd. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a knack for resolving financial challenges.

As a Collections Specialist, you will play a crucial role in maximizing business revenue by managing customer accounts and coordinating repayment arrangements for overdue accounts. Your strong communication skills and ability to empathize with customers will be essential in building trust and resolving financial issues.

Key Responsibilities:

  • Outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers
  • Support retail operations by managing customer accounts and collection activities on delinquent/past due accounts
  • Manage accounts receivables by ensuring exceptional execution results in the collection of our financial loans
  • Document collections activities and processes through superior administration skills

What We Offer:

  • A comprehensive training program to equip you with the tools needed for success
  • A competitive compensation package, including a benefits and perks program that goes beyond your base salary
  • Opportunities for professional growth and development, including leadership development programs and internal promotion opportunities

Requirements:

  • Excellent communication and interpersonal skills
  • Good math skills with the ability to perform basic calculations
  • Prior experience in at least one of the following core areas: call center, customer service, retail sales, collections, and consumer loan industry
  • Able to pass background checks (criminal, employment, credit)

At goeasy, we value diversity and inclusion in the workplace. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

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