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Store Operations Director

1 week ago

Edmonton, Alberta, Canada Canna Cabana Full time
Job Overview

The Retail Store Manager is a key position at Canna Cabana, responsible for driving store success through effective leadership and operational expertise.

Responsibilities
  1. Customer Service: Provide exceptional customer service, addressing complaints and concerns in a professional manner.
  2. Inventory Management: Maintain accurate inventory levels, ensuring stock adequacy and minimizing waste.
  3. Sales and Revenue: Drive sales growth, manage revenue, and balance sales data to inform business decisions.
  4. Operations: Supervise staff, coordinate work schedules, and maintain a clean and organized store environment.
  5. Finance: Reconcile bank statements, manage cash flow, and make informed financial decisions.
  6. Staff Development: Train and motivate staff, promoting a positive work environment and fostering employee growth.
Requirements
  • Valid QCW/Sell Safe certification is mandatory.
  • Completion of high school and College/CEGEP/vocational or technical training.
  • Minimum 5 years' experience in a supervisory role in a retail environment.
  • Proven excellent customer service skills.
  • Management experience preferred.
  • Excellent time management and prioritizing skills.
  • Demonstrated ability to train and motivate staff.
  • Skills to monitor and assess staff performance.
  • Basic office administration skills.
  • High level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service and troubleshooting skills.
  • Politically and culturally sensitive.
  • Able to plan and organize work effectively and ensure its completion.
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Ability to learn and adapt to sales software quickly.
  • Ability to work any shift based on business needs, Monday to Sunday.
  • Ability to work nights, holidays, and weekends at different locations.
  • Professional, responsive, and positive work attitude is essential.

This is an exciting opportunity to join Canna Cabana's team and contribute to the company's growth and success. If you possess the required skills and qualifications, we encourage you to apply.