Service Operations Specialist

5 days ago


Saanich, Canada The Arcticom Group Full time

The Arcticom Group seeks a highly organized Service Operations Specialist to support the smooth flow of operations within the service department. This role plays a vital part in ensuring the efficient management of dispatch leads and technicians.

Key Responsibilities:

  • Manage phone calls and email requests
  • Create and schedule service requests and planned maintenance tasks
  • Dispatch technicians and oversee their schedules
  • Verify work order completion and review with technicians as needed
  • Regularly check websites for pending calls and updates
  • Follow up on scheduled activities and update routes accordingly
  • Maintain customer communication through website updates and emails

Requirements:

  • Highly organized with excellent time management skills
  • Strong problem-solving skills with attention to detail
  • Proficiency in office software and tools
  • Self-motivated and collaborative team player
  • Ability to handle high-pressure situations and prioritize tasks effectively
  • Effective communication skills for interacting with customers and colleagues at all levels
  • Flexibility and willingness to take on additional responsibilities
  • Desire to learn and grow with the company
  • Highest level of education: High School Diploma or equivalent
  • Prior experience in the HVAC/R industry is preferred but not required

Compensation package includes a starting salary range of $53,000 - $60,000 per year based on experience level.



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