Full-Time Remote Customer Support Specialist

1 week ago


Regina, Saskatchewan, Canada MCI Full time

We are seeking a skilled and customer-centric individual to fill the position of Full-Time Remote Customer Support Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service through inbound calls, emails, and chats. If you have a passion for helping others and working in a dynamic environment, we encourage you to apply.

About the Role:

In this position, you will work closely with our customers to understand their needs and provide solutions that meet their expectations. You will be responsible for handling customer inquiries, resolving issues, and promoting our products and services.

Responsibilities:
  • Provide exceptional customer service through inbound calls, emails, and chats
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Upsell and cross-sell our products and services
  • Meet and exceed performance metrics and targets
Requirements:
  • High school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of computer software and hardware
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The opportunity to work with a leading company in the industry


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