Bellperson Host

2 weeks ago

Victoria, British Columbia, Canada AccorHotel Full time

We are seeking a detail-oriented Bellperson to join our team at AccorHotel.

Job Summary:

The successful candidate will be responsible for providing exceptional guest service, ensuring seamless arrivals and departures, and maintaining the highest standards of hospitality.

Key Responsibilities:
  • Acknowledge and greet guests with a warm smile and a friendly hello
  • Escort guests to their rooms, explaining the features and functions of the room, and ensuring all equipment is functioning properly
  • Transport luggage to guest rooms, hanging garment bags and placing luggage on luggage stands or in designated areas as directed by guests
  • Tag and mark luggage for business, leisure, and tour guests, recording and storing luggage and deliveries efficiently and accurately
  • Respond promptly to guest complaints or requests for information, reservations, and confirmations in an accurate and pleasant manner, taking appropriate action when necessary
  • Participate in emergency response teams during fires or other crises, ensuring the security and safety of guests and staff
  • Maintain a clean and organized lobby area, adhering to health and safety protocols
Requirements:
  • Minimum one (1) year of recent experience as a Porter or Doorperson in a luxury setting, or equivalent education and training
  • Valid BC Class 5 driver's license with a clean driving record
  • Comprehensive knowledge of local attractions, events, restaurants, and transportation information
  • Impeccable grooming and presentation, with excellent communication and interpersonal skills
  • Able to work independently and as part of a team, with a strong ability to multitask and prioritize tasks effectively
  • Excellent problem-solving skills, with a calm and composed demeanor in busy environments
  • Fluent in English, both verbally and written
  • Able to wear a Bluetooth earpiece and work flexible hours, including overnight shifts
Benefits:
  • A competitive hourly pay rate of $20.65-$23.60
  • Employee benefit card offering discounted rates at Accor properties worldwide
  • Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
  • Access to comprehensive benefits and wellness programs, including extended healthcare benefits, RMT dental, vision, and counseling services
  • Opportunity to develop your talent through coaching and leadership mentoring programs

Estimated Salary: $42,640 - $47,920 per year