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Retail Collections Advisor

1 week ago

Ottawa, Ontario, Canada Evolvingcarenj Full time

About the Position

We are seeking a highly motivated and results-driven individual to join our ScotiaHelps Care Team as a ScotiaHelps Advisor, CARE. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment and prioritize multiple tasks.

Main Accountabilities

  • Contribute to the overall success of the ScotiaHelps Care Team by executing specific goals, plans, and initiatives that support our business strategies and objectives.
  • Rehabilitate or minimize losses from customers using all available methods, including negotiation for payment and, if appropriate, Customer Assistance Tool.
  • Administer Mortgage Property Insurance Claims, Disaster Relief solutions, Estate files, Branch lines, lien/legal notifications, CFI/WOR inquiries in accordance with Bank policies and procedures.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in a customer-facing role, such as Contact Centre, Collections, Branch, or product management.
  • Excellent oral and written communication skills with customers and internal partners via email and phone.
  • English is required, French will be considered as an asset.

Working Conditions

You will work in a standard office-based environment, with a 37.5 hour workweek, Monday to Friday, from 8:00 AM – 6:00 PM EST.