Pharmacist - Health and Beauty Services

3 weeks ago


St Albert, Canada Shoppers Drug Mart Pharmaprix Full time
Pharmacy Operations and Customer Service

We are seeking a highly skilled and motivated Pharmacist to join our team at Shoppers Drug Mart / Pharmaprix. As a Pharmacist, you will be responsible for managing the operations of the pharmacy, providing consultation to customers and healthcare providers, and practicing to full scope in providing professional services.

Key Responsibilities:
  • Acknowledge all customers approaching the pharmacy and provide exceptional customer service.
  • Practice within federal/provincial, regulatory/legal requirements and ensure all privacy requirements are met.
  • Provide counselling on prescriptions, over the counter/behind the counter products, and practice to full extent of expanded scope with Professional Services.
  • Be clearly identifiable to the public and ensure accuracy and appropriateness of all prescriptions dispensed.
  • Communicate with other healthcare professionals within the circle of care to provide customer care and maintain all records required in accordance with legislation, standards of practice, and policy.
Workflow and Inventory Management:
  • Control access to the dispensary with respect to inventory and patient confidentiality.
  • Review and maintain Workflow Queues on a daily basis and regular review of 'will call' bins in accordance with established Standard Operating Procedures.
  • Review of stock to identify expired inventory and oversight of current stock levels and medication orders from wholesaler.
  • Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies.
Operations:
  • Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the pharmacy.
  • Involvement with financial reports as appropriate and read and action store communications on in-store web.
  • File incident reports when any customer or staff medication or privacy incidents occur.
Experience, Skills & Qualifications:
  • Independent thinking and decision making - makes decisions when dealing with issues or problems.
  • Plan, coordinate and delegate assignments and provide coaching to pharmacy colleagues.
  • Proven ability to drive and build the business, lead by example and support enterprise programs.
  • Commitment to providing exceptional customer service and superior customer relations skills and a strong sense of professionalism.
  • Strong problem-solving skills including experience formulating and executing action plans and strong personal computing skills and knowledge of pharmacy systems a definite asset.
  • Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment and complete mandatory training and voluntary continuing education workshops, as needed.


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