Patient Care Link Coordinator

3 days ago


Calgary, Alberta, Canada Bayshore HealthCare Full time

Are you passionate about making a difference in patient care? Join Bayshore HealthCare as a Client Service Coordinator and be the vital link between patients, families, and healthcare providers. In this role, you will be responsible for communicating with patients, families, staff, and funder organizations, processing referrals and updates in the EMR (Procura), reviewing service needs, scheduling care providers, coordinating consistent caregiver assignments, and notifying patients and staff of initial and ongoing schedules.

About the Position

This is an exciting opportunity to join our dynamic team and contribute to the delivery of exceptional patient care. You will be working closely with supervisors, field employees, and patients to assess service needs, assign care providers based on client needs, geographic area, staff skill-set and availability, and ensure consistent caregiver assignments and service delivery.

Requirements
  • A minimum of two years related customer service experience, preferably in healthcare
  • Proven customer service skills, preferably in healthcare or other high-paced customer service environment
  • Strong ability to communicate effectively, both written and orally, in English

We offer a competitive salary, comprehensive health, dental, and vision insurance, paid time off, retirement plan, and opportunities for professional development and career growth.

Benefits
  • Competitive Salary: Earn a competitive wage commensurate with experience
  • Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
  • Paid Time Off: Competitive leave time to ensure work-life balance
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