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Food Service Supervisor
2 months ago
Multiflora Rose Cafe and Restaurant is a family-run establishment dedicated to serving authentic Vietnamese and Singaporean cuisine. Our restaurant is known for its warm and welcoming atmosphere, making it a beloved local eatery.
Job SummaryWe are seeking a skilled Food Service Supervisor to join our team. The successful candidate will be responsible for overseeing restaurant services, ensuring a seamless dining experience for our customers. This role requires strong leadership and communication skills, as well as a passion for delivering exceptional customer service.
Key Responsibilities- Implement detailed job descriptions for servers and team leaders, ensuring they are trained in the nuances of Vietnamese and Singaporean cuisine.
- Collaborate with the kitchen and service teams to prepare for each shift, focusing on the specific needs for serving authentic Vietnamese and Singaporean dishes.
- Oversee restaurant services, ensuring that the dining experience reflects the high standards of Vietnamese and Singaporean hospitality and cuisine.
- Assign staff for preparation work, ensuring that the dining area, utensils, and serving stations are set up to accommodate the specific requirements of the menu items.
- Organize initial meetings for all employees at the start of the shift to communicate daily specials, menu changes, and any specific customer reservations or events.
- Participate in the selection of food service staff and assist in the development of policies, procedures, and budgets.
- Manage service staff within their area, providing guidance and support to ensure the seamless delivery of service.
- Address customer feedback and complaints with a focus on maintaining the integrity of the Vietnamese and Singaporean dining experience, ensuring swift and satisfactory resolution.
- Prepare warehouse release requests for necessary ingredients and supplies specific to Vietnamese and Singaporean dishes, and manage the receipt of goods, ensuring quality and authenticity.
- Adhere strictly to the restaurant's regulations, especially those related to food safety, hygiene, and customer service standards.
- Engage in ongoing professional development, including language proficiency and advanced training in Vietnamese and Singaporean culinary and service practices.
- Supervise the hygiene, behavior, and appearance of employees, ensuring they meet the cultural and professional standards required for serving Vietnamese and Singaporean cuisine.
- Check pre-service preparations across all service areas, ensuring readiness and compliance with service standards.
- Monitor service quality, closely coordinating with the kitchen to keep updated on menu availability and special dishes of the day.
- Control operating costs within assigned areas, maintaining efficiency without compromising the quality of service and food.
- Inspect tools, machines, and equipment, recording and addressing any maintenance needs promptly to ensure operational readiness.
- Conduct regular training sessions for staff on Vietnamese and Singaporean cuisine and service excellence, recommending skilled employees for advancement.
- Assess employee performance, providing feedback and recommendations for discipline or reward based on their contributions to the service quality.
- Guide employees on the proper use and maintenance of equipment and tools, emphasizing the importance of preserving the restaurant's assets.
- Organize shift handovers, ensuring a seamless transition between teams and continuous quality service.
- Report daily operations and any exceptional incidents to the restaurant manager, contributing to the ongoing improvement of service and operations.
- Bachelor's Degree in Hospitality Management, Culinary Arts, Food Service Administration, or a related discipline.
- 2+ years of experience working in a supervisory position in Asian restaurants, including experience in menu planning, inventory management, purchasing, and negotiating.
- Familiarity with cultural service expectations, ensuring that the restaurant delivers an authentic and high-quality dining experience to its customers.
- First Aid Certification and Smart Serve/Serving It Right Certification are an asset.
- The role requires basic proficiency with computers for administrative purposes.
- Required Skills: Problem-solving, Leadership, Communication, Negotiation, and Multi-tasking.
