CS Operational Readiness Expert

4 days ago


Toronto, Ontario, Canada Hopper Full time

About Us: Hopper is a fast-growing company that revolutionizes the way people experience travel. As a CS Operational Readiness Specialist, you will play a key role in ensuring seamless customer service delivery.

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  • Your Role: You'll be responsible for operationalizing changes that impact customer service, working closely with product, revenue, operational, and service delivery leaders.

You'll Have: Strong leadership, analytical, stakeholder, and project management skills, as well as a deep understanding of how technical teams work and communicate.

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  • Key Responsibilities: Develop trust and credibility with stakeholders, inform product development, participate in product testing, lead project management activities, and contribute to continuous improvement.

We're Looking For: A proficient individual with excellent communication, critical thinking, and problem-solving abilities, who can effectively manage time and resources, demonstrate technical expertise, and work easily with diverse teams.

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  • Benefits: Competitive salary, equity packages, comprehensive insurance plans, flexible work arrangements, and opportunities for professional growth and development.


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