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Technical Solutions Director
1 week ago
At Interac Corp., we're shaping the future of digital commerce in Canada. Our mission is to empower Canadians with control over their money, enabling them to thrive in a rapidly changing world.
We're seeking an experienced Technical Solutions Director to join our team. In this critical role, you'll play a pivotal part in driving revenue growth and client satisfaction.
Job OverviewThe Technical Solutions Director will report directly to the Head of Business Development and be responsible for articulating client use cases, value propositions, and solution models to demonstrate the value of our products. This individual will leverage in-depth knowledge of product technical specifications to support clients with Requests for Proposal (RFPs) and provide technical escalation management, including answering questions and resolving ambiguities/issues by maintaining relationships with business, product, technology, and partner teams.
This role involves supporting multiple partner integration projects as a subject matter expert and facilitating continuity for the client journey from initial product exploration and pre-sales consultation through delivery and post-integration usage. The successful candidate will also create documentation and training to educate internal and external stakeholders.
Key Responsibilities- Lead the development of technical solutions to meet client needs
- Collaborate with cross-functional teams to drive revenue growth and client satisfaction
- Provide technical escalation management and support for clients
- Develop and maintain relationships with business, product, technology, and partner teams
- Create documentation and training materials to support client onboarding and education
- Bachelor's degree in a related field, such as business or commerce
- Project management experience, preferably in the payments industry
- Proficiency in analyzing, writing, and maintaining documentation
- Hands-on experience as a Solutions Engineer with technical consulting/support expertise
- Experience working within agile squads
Interac Corp. offers a dynamic work environment, competitive compensation, and a range of benefits that support work-life balance. We're committed to fostering a culture of innovation, collaboration, and excellence.