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Reservations Supervisor

2 months ago

Mississauga, Ontario, Canada NU WAY TOUR & TRAVELS INC. Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at NU WAY TOUR & TRAVELS INC.

Job Summary:

The Reservations Supervisor will be responsible for coordinating and supervising the activities of the reservations team, ensuring seamless customer service delivery and efficient operations.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure smooth operations
  • Establish work schedules and procedures to optimize productivity
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on team performance and customer feedback
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign, and review work to ensure timely completion and high quality
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies as needed
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a related field
  • Excellent oral communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and ability to work under pressure
What We Offer:

NU WAY TOUR & TRAVELS INC. is committed to providing a welcoming and inclusive work environment for all employees. We offer a range of benefits and support programs, including:

  • Support for newcomers and refugees, including assistance with immediate settlement needs and social and labour market integration
  • Support for youths, including on-the-job training and mentorship opportunities
  • Support for Veterans, including mentorship and coaching opportunities
  • Support for Indigenous people, including cultural competency training and awareness training
  • Support for mature workers, including phased retirement options and flexible work arrangements
  • Support for visible minorities, including hiring policies that discourage discrimination and mentorship programs

We are an equal opportunities employer and welcome applications from diverse candidates.