Beauty Retail Team Lead
1 month ago
About the Role
We are seeking a talented and enthusiastic individual to join our team as a Beauty Retail Team Lead. As a key member of our store team, you will play a vital role in driving retail excellence, strong sales results, and an engaging customer experience.
Key Responsibilities
- Handle customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed.
- Problem solve effectively and proactively, using available resources to drive results.
- Creatively support the upkeep of store layout and visual merchandising, inventory management, and other store operations as needed.
- Communicate effectively and act as a flexible and responsible role model to your team.
- Develop a passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
- Work with the Store Management team to shape a customer-focused store experience, coach Customer Consultants to drive customer engagement, and develop customer loyalty.
What We Look For
- Experience in a customer-facing role and a genuine passion for beauty and the retail industry.
- Ability to communicate and listen effectively, demonstrating operational skills.
- Strong interpersonal skills to build rapport with customers and provide solutions to their needs.
- A positive mindset with a willingness to continuously develop yourself.
- Ability to multitask, manage time, and work flexible hours.
- Ability to work independently with minimal direction.
What We Offer
- Comprehensive onboarding in your new position.
- Training hours for you and your team as needed.
- A 50% staff discount on regular products and 30% on gifts.
- Freebies - when we launch new products, we want our teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform - we don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement and support to be exactly who you are - employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
Talent Drivers
- Collaborative Skills
- Purpose
- Personal Conduct
- Leadership
- Commerciality
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