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Customer Experience Specialist

2 weeks ago

Laval, Quebec, Canada Foot Locker, Inc. Full time
Fostering a Positive Store Environment
In this role, you'll contribute to creating a dynamic and inclusive store environment that reflects the values and culture of our company.

Responsibilities
As a Customer Experience Specialist, you will:
- Collaborate with colleagues to maintain a positive store atmosphere, promoting teamwork and inclusivity
- Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently
- Stay up-to-date on product knowledge, including new arrivals, promotions, and brand information
- Build strong relationships with customers, understanding their needs and preferences to drive sales and increase customer loyalty

Qualifications
To succeed in this role, you should have:
- 0-3 years of retail experience, preferably in the footwear or apparel industry
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
- A strong passion for sports and fashion, with a keen eye for detail and a desire to stay up-to-date on the latest trends and releases
- The ability to work independently and as part of a team, with flexibility to adapt to changing priorities and demands