Operations Director
1 week ago
Company Overview
Rush Truck Centres of Canada is a leading dealership network in the country, providing exceptional service and support to our customers.
Salary
We offer a competitive salary range of $120,000 - $180,000 per year, based on experience.
Job Description
The General Manager plays a crucial role in the success of our dealership. As an integral part of our team, you will be responsible for providing leadership and direction to manage the Dealership effectively and efficiently.
- Main Responsibilities:
- Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company's Health and Safety Policy.
- Provide overall management and leadership for the Dealership including but not limited to employee motivation, training, and development.
- Help establish and implement key performance metrics for the dealership which aligns with the Company's Strategic Plan, management systems and financial objectives.
- Achieve dealership profitability including monthly and annual budget objectives.
- Further develop and improve Operational policies and procedures and ensure these policies and procedures are understood and followed by all Dealership personnel.
- Conduct ongoing process improvement projects that will improve operational efficiencies, reduce cost, and improve customer experience.
- Play a key role in recruiting, interviewing, and hiring employees.
- Ensure all dealership employee performance appraisals are reviewed and completed in a timely manner.
- Ensure that best practices are implemented within the operational departments at the Company's dealership.
- Ensure customer / vendor complaints and concerns are resolved accurately and in a timely manner.
- Ensure all OEM training is completed in all departments for Service and Parts staff.
- Ensure all OEM Program requirements are met and completed by due dates.
- Promote and develop positive corporate culture both internally and externally.
- Business travel is required.
Required Skills and Qualifications
- Post-secondary education: College or University Diploma/Degree preferred, but not required.
- Minimum 5 years management and operations experience.
- Previous automotive or transportation experience preferred.
- Strong interpersonal and communication skills (both verbal and written).
- Customer service experience coupled with a strong organizational and time management skillset.
- Proficiency with computers, including a sound knowledge of Microsoft Office Suite.
- Valid driver's license; insurability with the Company's insurance carrier.
Benefits
We offer exceptional compensation and benefits, RRSP, Bonus Incentives and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
Location
This position is located at one of our dealerships across Canada.
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