Current jobs related to Customer Engagement Broker - Toronto, Ontario - Onlia Insurance

  • Customer Engagement Representative

    3 days ago

    Toronto, Ontario, Canada Onlia Insurance Full time

    At Onlia x Aha insurance, we are on a mission to bring clarity to the insurance experience. Our innovative omni-channel platform aims to simplify consumers' relationships with their insurance providers.We believe in using technology to streamline the purchase process while maintaining personable customer service. As a Customer Engagement Rep, you will work...

  • Customer Engagement Rep

    4 weeks ago

    Toronto, Ontario, Canada Onlia Insurance Full time

    CUSTOMER ENGAGEMENT REP - BROKEROnlia x aha insurance' mission: Bring clarity to Insurance Onlia x aha insurance is an innovative omni-channel insurance offering that believes in changing the way Canadians experience insurance. Our mission is to bring clarity to insurance and simplify consumer's relationship with their insurance provider. We believe in using...

  • Customer Engagement Rep

    3 weeks ago

    Toronto, Ontario, Canada Onlia Insurance Full time

    CUSTOMER ENGAGEMENT REP - BROKER Onlia x aha insurance' mission: Bring clarity to Insurance Onlia x aha insurance is an innovative omni-channel insurance offering that believes in changing the way Canadians experience insurance. Our mission is to bring clarity to insurance and simplify consumer's relationship with their insurance provider. We believe in...

  • Customer Engagement Rep

    4 weeks ago

    Toronto, Ontario, Canada Onlia Insurance Full time

    CUSTOMER ENGAGEMENT REP - BROKEROnlia x aha insurance' mission: Bring clarity to Insurance Onlia x aha insurance is an innovative omni-channel insurance offering that believes in changing the way Canadians experience insurance. Our mission is to bring clarity to insurance and simplify consumer's relationship with their insurance provider. We believe in using...

  • Customer Engagement Rep

    2 days ago

    Toronto, Ontario, Canada Onlia Insurance Full time

    CUSTOMER ENGAGEMENT REP - BROKER Onlia x aha insurance' mission: Bring clarity to Insurance Onlia x aha insurance is an innovative omni-channel insurance offering that believes in changing the way Canadians experience insurance. Our mission is to bring clarity to insurance and simplify consumer's relationship with their insurance provider. We believe in...

  • Web Customer Service Broker

    11 hours ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Web Customer Service Broker 5700 Yonge St, North York, ON M2M 4K2, Canada Req #2791 Tuesday, July 9, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward,...

  • Broker Network Growth Manager

    11 hours ago

    Toronto, Ontario, Canada Tender Lawn Care Full time

    About the RoleWe are looking for a talented Broker Network Growth Manager to join our team. As a key member of our sales team, you will be responsible for growing our broker network by identifying and developing new business opportunities.Your main objectives will include engaging with industry professionals through regular interactions and participating in...

  • Customer Service Broker

    12 hours ago

    Toronto, Ontario, Canada Ratehub Full time

    WHO IS RATEHUB INC?We're a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect.Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing;  helping...

  • Customer Service Broker

    16 hours ago

    Toronto, Ontario, Canada RateHub Full time

    WHO IS RATEHUB INC?We're a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect. Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing; helping Canadians...

  • Insurance Broker

    3 weeks ago

    Toronto, Ontario, Canada BCU Insurance oa A Division of Oracle RMS Full time

    Customer Service Representative - CSR - RIBO Licensed minimum 2 years . Responsible for assisting in servicing BCU's book of business. Based on years of knowledge in the P&C industry, this position will provide ongoing support to existing/new personal and commercial clients, and broker team. This position also performs a wide range of administrative and...

  • Insurance Broker

    4 weeks ago

    Toronto, Ontario, Canada BCU Insurance oa A Division of Oracle RMS Full time

    Customer Service Representative - CSR -RIBO Licensed minimum 2 years. Responsible for assisting in servicing BCU's book of business. Based on years of knowledge in the P&C industry, this position will provide ongoing support to existing/new personal and commercial clients, and broker team. This position also performs a wide range of administrative and office...

  • Canada Customs Broker

    5 days ago

    Toronto, Ontario, Canada CJ Logistics Canada Full time

    Company Overview:CJ Logistics America is a logistics company that specializes in providing integrated and multimodal logistics services to its customers. The company connects every corner of the world via air, sea and land and offers a range of services including lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant....

  • 15h Left: Customer Engagement Rep

    1 week ago

    Toronto, Ontario, Canada Onlia Insurance Full time

    CUSTOMER ENGAGEMENT REP - BROKEROnlia x aha insurance' mission: Bring clarity to InsuranceOnlia x aha insurance is an innovative omni-channel insurance offering that believes in changing the way Canadians experience insurance. Our mission is to bring clarity to insurance and simplify consumer's relationship with their insurance provider. We believe in using...

  • Broker Relationship Manager

    3 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 216850Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Purpose of Job:The Broker Relationship Manager is responsible for growing residential mortgage business from a designated portfolio of Mortgage Brokers. Within the SMA customer segmentation model (Achiever, Builder and Starter tiers of...

  • Broker

    11 hours ago

    Toronto, Ontario, Canada Aon Full time

    As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Construction & Infrastructure [C&I] within Aon Reed Stenhouse in Toronto, ON. As a Surety Broker, you will report directly to the Manager of the Construction Services Group and/or, the Surety Team Operations...

  • Broker Support Consultant

    2 weeks ago

    Toronto, Ontario, Canada company Full time

    Broker Support Consultant (Incident Support)Location: Toronto/ remote is possible, but must reside in Canada and accommodate EST time zone work-scheduleShifts: from 7am and from 8am (standard 40 hour per week). Extra hours may be required as needed.Interview Process: One round for contractor roles.Position Overview:We are seeking two Broker Support...

  • Broker Relationship Manager

    2 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 221160Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Purpose of Job:The Broker Relationship Manager is responsible for growing residential mortgage business from a designated portfolio of Mortgage Brokers. Within the SMA customer segmentation model (Achiever, Builder and Starter tiers of...

  • Broker Relationship Manager

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 216850Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Purpose of Job:The Broker Relationship Manager is responsible for growing residential mortgage business from a designated portfolio of Mortgage Brokers. Within the SMA customer segmentation model (Achiever, Builder and Starter tiers of...

  • Broker Support Liaison

    6 days ago

    Toronto, Ontario, Canada company Full time

    We are seeking two Broker Support Consultants to join our team in providing exceptional support to brokers using various brokerage applications. In this role, you will be the first point of contact for brokers experiencing issues with their applications, offering solutions and troubleshooting, and ensuring they can operate efficiently within their...

  • Business Development Manager, Broker Distribution

    2 days ago

    Toronto, Ontario, Canada Tender Lawn Care Full time

    About APOLLOAPOLLO is Canada's leading insurtech. Our platform launched in 2019 and has since become a major player in the Canadian fintech landscape, providing Canadians with comprehensive and cost-effective tenant and small business insurance. We replace the traditionally painful paper-based, manual insurance buying process with a simple and immediate...

Customer Engagement Broker

1 week ago

Toronto, Ontario, Canada Onlia Insurance Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a commitment to excellence? We're seeking a skilled Customer Engagement Broker to join our team at Onlia x aha insurance

About the Opportunity

As a key member of our Customer Engagement Team, you will play a critical role in driving customer satisfaction through proactive support, answering product and service queries, and providing thorough coverage explanations. You will work closely with our marketing, finance, and IT departments to ensure seamless communication across all channels.

Job Description:

As a Customer Engagement Broker, you will be responsible for providing exceptional customer service, answering product and service queries, and offering empathetic claims handling. You will also handle incoming mail and email from existing clients, process renewals for all insurers, and respond to insurance company underwriters in a timely manner.

Key Responsibilities:

  • Deliver exceptional customer experiences across multiple communication channels
  • Answer product and service queries, ensuring customers have complete confidence in our self-serve platform
  • Offer empathetic claims handling and remarketing where necessary to meet coverage and premium needs
  • Handle incoming mail and email from existing clients
  • Process renewals for all insurers, including collecting expiry dates on other lines of business
  • Respond to insurance company underwriters in a timely manner
  • Actively participate in training initiatives to stay up-to-date with various insurance providers' rules and product features

Requirements:

  • Post-secondary education or equivalent on-the-job experience
  • A minimum of 3 years' experience in home and auto insurance brokerage
  • RIBO licensure required
  • Excellent verbal and written communication skills
  • Proficiency in computer applications and digital enablement
  • High level of integrity and strong work ethic
  • Results-oriented with a customer service focus
  • Ability to work in a fast-paced environment and prioritize conflicting demands