Customer Service Representative

2 weeks ago


Calgary, Alberta, Canada Calgary Co-op Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Front End. This role is responsible for providing exceptional customer service, maintaining a safe and efficient operation, and adhering to company policies and procedures.

About Calgary Co-op

Calgary Co-op is one of the largest retail co-operatives in North America, with locations in Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We have over 456,000 members and 3530 employees, and we're committed to delivering an exceptional customer experience through inspired team members.

Responsibilities
  1. Provide Customer Service: Respond to customer inquiries, resolve issues, and provide a positive experience for all customers.
  2. Maintain Store Appearance: Ensure the sales floor is clean, organized, and free of debris, including disposal of garbage.
  3. Handle Merchandise: Verify quality, minimize damages, and markdowns.
  4. Perform Cleaning Duties: Clean spills, display fixtures, and mats to maintain a neat and organized store.
  5. Operate Equipment: Use equipment and tools safely and efficiently, reporting any repair requirements to the supervisor.
  6. Assist with Deliveries: Prepare and assist in organizing deliveries, and provide wrapping carry-out service to meet customer satisfaction.
Requirements
  1. Education: Grade 9 or acceptable combination of education and experience.
  2. Language Skills: Fluency in English (CLBA - Canadian Language Benchmark Assessment score of 5 or higher).
  3. Previous Experience: Previous retail or related experience is desirable.
Benefits and Perks

We offer competitive wages, extended health benefits, paid vacations, 5% employee discount on all purchases, a recognition program, social committee events, and an employee & family assistance plan. We also provide numerous training and development programs to help you grow in your career.



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