Field Technical Support Professional
1 week ago
As a Field Technical Support Professional with KNG Technical Inc., you will play a critical role in ensuring that our customers receive exceptional technical support and service for their complex instruments and systems.
About the JobThis is a challenging and rewarding opportunity for a highly motivated and experienced professional to join our team. As a Field Technical Support Professional, you will have the chance to develop your skills and expertise while making a real impact on our customers' satisfaction.
Main Responsibilities- Provides high-level technical support through on-site installations and necessary diagnoses, troubleshooting, service, and repair of complex instruments and systems.
- Instructs customers in the proper operation, maintenance, and troubleshooting of instruments and systems.
- Responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records.
- Serves as a company liaison with customers.
- Responsible for routine and consistent interaction with sales counterparts with respect to customer situations, updates, and lead generations.
- Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
- Schedules, coordinates, and presents pertinent information at Customer User Group Training Seminars and Marketing Road shows.
- Assists the Area Service Manager in analyzing the severity of customer complaints and to develop plans to resolve customer complaints as needed.
- Travel into other territories may be needed to assist with duties and responsibilities above.
- Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry.
- Minimum of three years' experience as an FSE or MLT in the diagnosis, repair, and maintenance of systems, or equivalent industry experience.
- Must have good organizational skills, the ability to multi-task, work under pressure, and exercise good judgment.
- Ability to communicate effectively with customers, peers, and management through oral and written presentations.
- Must have good MS Office Skills (Word, Excel, and PowerPoint) including the ability to manipulate data and build presentations.
- Travel is required.
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