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Executive Hospitality Director
2 weeks ago
About Evergreen Hospitality Group
We are one of BC's largest family-owned hospitality and tourism groups, operating over 20 properties in beautiful parts of British Columbia.
Job Description:
- Oversee day-to-day operations at the property, including front-of-house and back-of-house functions such as Guest Services, Housekeeping, Maintenance, Events, and Group business.
- Play an active role in front desk operations (50-80% of time), providing top-notch service to maximize customer satisfaction and setting the bar for other staff to emulate.
- Reinforce our overall service culture by role modeling best practices, providing guidance/feedback to staff, and offering individual coaching when needed.
- Handle complaints, settle disputes, resolve conflicts, and otherwise manage all escalations.
- Serve as primary point of contact for group business (e.g., sports teams, corporate accounts, etc.) to coordinate logistics and deliver an exceptional guest experience.
- Monitor all aspects of the physical property (common spaces, on-site amenities, rooms, landscaping, etc.) to maintain quality standards and proactively identify opportunities for improvement.
Key Responsibilities:
- Interact with customers to obtain feedback on quality of product, service levels, and overall satisfaction; work with other departments (Housekeeping, Maintenance, etc.) to improve current practices.
- Manage staffing/scheduling across all departments at the property.
- Ensure regular communication with employees to create awareness of business objectives, align on expectations, and recognize performance.
- Develop a thorough understanding of the competitive landscape to ensure our property is effectively positioned in the market.
About You:
- You are an experienced hospitality professional with a can-do attitude.
- Your customer service and attention to detail allow you to deliver exceptional guest experiences.
- Your leadership skills enable you to build a high-performing team.
- You are self-motivated and continuously strive to exceed expectations.
- You always act with integrity and seek to lead by example.
Requirements:
- Outgoing personality with a passion for creating unforgettable customer experiences.
- Highly motivated work ethic and ability to work in a fast-paced environment.
- Past experience with onboarding, training, and retaining a high-performing team.
- Strong interpersonal and communication skills to lead, influence, and encourage others.
- Past experience as an Operations/Front Desk Manager (or similar management role) in the hospitality industry.
Compensation:$65,000 - $90,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and paid time off.
