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In Room Dining Server Part-Time

4 weeks ago

Toronto, Ontario, Canada AccorHotel Full time

Job Summary:

To serve guests in a professional and polite manner while maintaining the Royal York's high standards of food and beverage quality, presentation, and sanitation.

Key Responsibilities:

  • Consistently offer friendly and efficient service, exceeding guest expectations.
  • Respond to guest orders and requests in a timely fashion.
  • Ensure the work area is clean, neat, and sanitized, pre, post, and throughout the shift.
  • Report any equipment malfunctions to your direct supervisor/manager.
  • Bartending and guest suite serving will be required, including amenity orders.
  • Be knowledgeable of all menu items and dietary requirements, prepared to answer any guest questions in a concise manner.
  • Ensure accuracy when reading room numbers, cover count, guest name, food, and beverage items, and specific guest requests.
  • Complete all assigned side duties, including mise en place.
  • Attend all pre-shift briefings and any meetings designated by the supervisor.
  • Use cooperation and teamwork to provide guests with quality and prompt service.
  • Be accountable in handling end-of-shift reports and closing of bills.
  • Have a full understanding of the correct use of dishware, glassware, and cutlery.
  • The server will have read and understood all hotel policies and procedures, rules, and regulations as outlined in the employee handbook.
  • Ensure tables and trays are removed from guest suites, hallways, main, and east landings in a prompt manner.
  • Adhere to all Safe Standards, ensuring all hygiene and prevention measures are being met.
  • Adhere to alcohol handling procedures and policies.
  • Adhere to all LQA standards set for the department.
  • Will work weekends, holidays, and shift work as scheduled.
  • Any other tasks assigned.

Qualifications:

  • Previous experience in food and beverage required, IRD experience a strong asset.
  • Cash/non-cash handling abilities required.
  • Excellent interpersonal and team player attitude.
  • Smart Serve training program certification.

Remote Work:

No

Employment Type:

Part-time