Customer Service Ambassador

2 weeks ago


Mission, British Columbia, Canada Sonova Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our retail clinic team, you will be responsible for providing exceptional customer service in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service in person, over the phone, and via email
  • Schedule appointments and organize files for our Hearing Care Professionals
  • Manage and maintain client accounts while building strong relationships
  • Work with insurance companies to ensure successful third-party billing operations
  • Assist with cleanings and minor in-clinic device repairs

What We Offer:

  • A competitive starting wage of $20/hour based on full-time employment
  • An extended health benefits package from day one
  • Three weeks of vacation time, increasing with tenure
  • Six days of personal time in the first year
  • Additional days off, including your birthday
  • Monday-to-Friday business hours
  • Eligibility for a quarterly bonus
  • Growth and development opportunities, including education sponsorship

Requirements:

  • Strong communication and customer service skills
  • Experience or willingness to work on and reconcile accounts receivable
  • Alignment with our value of helping others
  • A "Can-Do" attitude, a love of learning, and a passion for growth

About Us:

Connect Hearing Canada is the largest and leading hearing care provider in Canada, part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health.

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.



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