Fashion Stylist

2 months ago


Toronto, Ontario, Canada AllSaints Full time

About the Role

We are seeking a highly skilled and enthusiastic Fashion Stylist to join our team at Eaton Centre. As a Fashion Stylist, you will be the fundamental link between our products and customers, providing an exceptional brand experience.

Key Responsibilities

  • Style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
  • Actively maintain the store's aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
  • Handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
  • Empower customers to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust.
  • Relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
  • Greet our customers into our store and tailor your approach to support the purpose of their visit.
  • Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
  • Work as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development.
  • You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis.
  • You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.

Requirements

  • Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience.
  • Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike.
  • Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors.
  • Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure.
  • Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
  • You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints.
  • Excellent attention to detail.
  • A confident communicator.
  • You love fashion We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.

About AllSaints

Our North America region is made up of 76 retail locations across the US and Canada with our flagship store in SoHo, New York City. We are primarily based out of our Los Angeles studios, bringing our brand's infamous aesthetic to the West Hollywood hills.

Our Values

  • The Customer is the Boss - We work as one proud team to get the best for our customers.
  • One Team - We are joined up and encourage others to share their ideas.
  • We Do What We Say We Will - We know our goals, and we work with clear outcomes in mind.
  • We Are Responsible - We are self-aware, understand the impact we have on others and are positive about the future.

Benefits

AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

Health & Wellbeing Benefits Plan include:

  • Medical, Dental, Vision, and
  • Flexible Spending Accounts (FSA) & Dependent Care Accounts
  • Commuter & Parking Saving Accounts
  • (k) Enrollment - Traditional (k)/Roth (k) with matching
  • Paid Time Off & Sick Leave
  • Enhance Paid Parental Benefits
  • Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
  • Basic Life and Disability
  • Short/Long-Term Disability
  • Employee Assistance Programs
  • Personal Clothing Discount

Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.

Equal Opportunities

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

Hybrid Working Model

A mix of office work and working from home is available to team members who have positions that allow for them to work flexibly.


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