Customer Service Representative

1 week ago


Burlington, Ontario, Canada CB Canada Full time
CB Canada Job Opportunity

We are seeking a highly skilled Customer Service Representative to join our team in Burlington, Ontario. As a key member of our organization, you will be responsible for delivering exceptional customer service and support.

About the Role:

  • Provide advanced administrative support, including report preparation and analysis, data entry, and small-scale project management.
  • Respond to customer inquiries, resolve issues, and provide solutions via phone, email, or other media.
  • Analyze and process complex information from various sources, using software packages and databases.
  • Work collaboratively with internal and external customers to build positive relationships.

Requirements:

  • High School Diploma, GED, or International equivalent.
  • 2+ years' experience in office warehouse support, preferably bilingual.
  • Strong analytical, communication, problem-solving, research, attention to detail, and time management skills.
  • Proficiency in Microsoft Office (Word, Excel, Access, Outlook).
  • Accurate and rapid data entry.

Working Conditions:

  • 8:30 AM to 5:00 PM working hours.
  • Bilingualism in French and English is required.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. UPS Canada is an equal opportunity employer committed to diversity and inclusion. If you require accommodation during the hiring process, please contact our HR representatives.



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