Senior Cloud Operations Engineer

5 days ago

Ottawa, Ontario, Canada Thales Group Full time

At Thales, we architect identity management and data protection solutions at the heart of digital security.

Businesses and governments rely on us to bring trust to the billions of digital interactions they have with people.

We help banks exchange funds, people cross borders, energy become smarter, and much more.

More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information, and encrypt data to make the connected world more secure.

This is a hybrid role in Ottawa, Canada.

Our Senior DevOps Engineer will work closely with SM Engineering, QA, Professional Services, and within SM Service Operations to automate, support, and scale production AWS and GCP infrastructure and applications used by Sentinel Licensing SaaS offerings.

Sr. DevOps Engineers will integrate new services, drive operability improvements in application components, and develop new capabilities to drive technical improvements in the Sentinel Service Platform.

The primary responsibility of a Sr. DevOps Engineer is to operate the customer environment.

Key Areas of Responsibility
  • Understanding customer requirements and project KPIs
  • Implementing various development, testing, automation tools, and IT infrastructure
  • Planning the team structure, activities, and involvement in project management activities
  • Managing stakeholders and external interfaces
  • Setting up tools and required infrastructure
  • Defining and setting development, test, release, update, and support processes for DevOps operation
  • Reviewing, verifying, and validating the software code developed in the project
  • Troubleshooting techniques and fixing code bugs
  • Monitoring processes during the entire lifecycle for adherence and updating or creating new processes for improvement
  • Encouraging and building automated processes wherever possible
  • Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
  • Incident management and root cause analysis
  • Coordination and communication within the team and with customers
  • Selecting and deploying appropriate CI/CD tools
  • Striving for continuous improvement and building continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
  • Mentoring and guiding team members
  • Monitoring and measuring customer experience and KPIs
  • Managing periodic reporting on progress to management and customers
  • Managing support for clients on AWS & GCP Cloud across various regions
Basic Qualifications
  • BS in Computer Science
  • At least 6 to 8 years of experience in software development or technical operations with extensive hands-on experience building, deploying, and scaling high availability Linux-based web applications and services in a large public cloud environment
  • Strong scripting or development background in Python, Ruby, Node.js, Scala, Golang, or Java with a demonstrated track record of independently and rapidly learning new frameworks, languages, tools, and APIs
  • Extensive experience with Open Source configuration management tools such as Ansible, Helm, and Terraform
  • Production experience and strong foundation of knowledge around cloud platforms like Google, Azure, and AWS
  • Hands-on experience with Google Cloud Platform (GCP) services like compute engine, cloud load balancing, cloud storage, cloud SQL, stack driver monitoring, and cloud deployment
  • Experienced in AWS Cloud IaaS platform with features EC2, VPC, ELB, Auto-Scaling, Security Groups, Route53, IAM, EBS, AMI, RDS, S3, SNS, CloudFormation, CloudFront, and CloudWatch
  • Experience in designing, architecting, and implementing scalable cloud-based web applications using AWS and GCP
  • Strong working experience in Kubernetes, Helm & Docker environments
  • Experience with open sources and tools such as Redis, Istio, Haproxy, Apache, Nginx, F5, or Amazon ELB
  • Basic competency in one or more relational databases (MySQL, Postgres, Oracle, or SQL Server)
  • Fluency with version control systems with a preference for Git
  • Exceptional written and verbal communication skills necessary to work as part of a global services organization that supports 24x7 online services
  • Strong attention to detail, sense of ownership, and Engineerership skills necessary to drive technical and business problems to closure across organizational boundaries
  • Awareness of critical concepts in DevOps and Agile principles
  • Excellent troubleshooting skills
  • Previous experience successfully working as part of a remote or distributed team
  • An effective communicator & team leader with strong analytical, problem-solving & continuous learning skills

Estimated salary range: $110,000 - $140,000 per year based on location, industry standards, and job requirements.

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