Product Operations Team Lead
3 weeks ago
About the Role
In this key leadership position, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees, focusing on leading processes and executing tasks to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team to deliver a best-in-class customer experience.
Key Responsibilities
- Develop expertise in brand selling behaviors and lead by example to provide an exceptional customer experience.
- Serve as a role model to achieve priorities in store, with the customer as the primary focus.
- Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
- Build and share expertise in an assigned specialized functional area.
- Support completion of work processes before or after the store closes as needed, inclusive of opening and/or closing the store.
- Listen and ask questions to solicit feedback to understand needs and provide service.
- Handle unique or complex customer interactions.
Requirements
- Provides clear and direct communication of expectations and gives feedback.
- Ability to utilize technology effectively and engage with customers and your team to meet goals.
- Able to effectively lead and inspire others through coaching and mentoring.
- Demonstrate interest and initiative towards continuous improvement and growth.
- Research process or transaction flow to identify root cause of errors.
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