Hotel Receptionist

We are seeking a skilled Hotel Front Desk Clerk to join our team at West Fraser Hospitality Ltd.

The successful candidate will be responsible for providing exceptional guest services, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

• Guest Registration: Register arriving guests in a timely and efficient manner, ensuring accurate room assignments and processing any necessary payments.
• Group Arrivals and Departures: Process group arrivals and departures, coordinating with colleagues to ensure smooth operations.
• Room Reservations: Manage room reservations, cancellations, and changes, maintaining accurate records and communicating effectively with guests.
• Information Provision: Offer guests information on hotel facilities, services, and amenities, ensuring they have a comfortable and enjoyable stay.
• Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
• Inventory Management: Maintain an up-to-date inventory of vacancies, reservations, and room assignments, ensuring maximum efficiency.
• Telecommunications: Answer telephone calls, relay messages, and provide assistance as needed, responding promptly to guest inquiries.
• Special Needs Assistance: Provide support to guests with special needs, ensuring their requirements are met and exceeded.
• Customer Service: Deliver exceptional customer service, addressing guest concerns and resolving issues promptly and professionally.

Schedule and Work Environment: This is a permanent position, working 40 hours per week. The ideal candidate will be available to work a variety of shifts, including weekends and holidays.

Languages: English is the primary language required for this role.

Estimated Salary Range: $25,000 - $35,000 per year, depending on experience.