Dental Office Receptionist

4 weeks ago


Madeira Park, Canada Pender Harbour Dental Full time
Job Summary

We are seeking a highly organized and detail-oriented Dental Office Receptionist to join our team at Pender Harbour Dental. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing patient flow, and maintaining accurate records.

Key Responsibilities
  • Greets patients and visitors, directing them to the appropriate area or contact person
  • Provides basic information to clients and the public, answering questions and resolving issues in a professional and courteous manner
  • Obtains and processes information required to provide customer service, including scheduling appointments and managing patient records
  • Operates the switchboard or telephone system, answering and relaying calls and messages
  • Schedules and confirms appointments, sends invoices, and maintains work records and logs
  • Receives and issues payments, performs clerical duties such as filing and sorting mail, and answers telephone calls and relays messages
  • Calculates billing charges and relays service to persons with disabilities
  • Performs data entry and provides customer service, ensuring a positive experience for all patients and visitors
Requirements
  • Secondary (high) school graduation certificate
  • Ability to work independently in a fast-paced environment, with tight deadlines and repetitive tasks
  • Excellent oral and written communication skills, with the ability to multitask and prioritize tasks effectively
  • Ability to work under pressure, with a strong attention to detail and ability to maintain confidentiality
  • Flexibility, reliability, and a team player attitude
  • Ability to multitask, with strong time management and organizational skills
Preferred Qualifications
  • Experience in a dental office or healthcare setting
  • Knowledge of electronic medical records and switchboard systems
  • Proficiency in MS Office and database software
What We Offer
  • A competitive salary and benefits package, including a dental plan and health care plan
  • Free parking and opportunities for learning and training


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