Customer Relations Representative Retail Lending
3 weeks ago
Scotiabank is seeking a highly skilled Customer Relations Representative to join our Retail Lending team in Hamilton, ON. As a key member of our Dealer Finance Centre, you will be responsible for providing exceptional customer service and resolving inquiries in a timely and professional manner.
Key Responsibilities- Provide prompt, accurate, and professional resolution to all inquiries
- Contribute to the overall success of the Dealer Finance Centre by meeting Service Excellence goals
- Handle a high volume of incoming administrative requests and create custom programs
- Assist clients with their concerns and respond to and effectively resolve their issues
- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships
- Actively pursue effective and efficient operations of their respective areas
- Accountable for providing a superior customer experience
- Sound knowledge of specific discipline relative to the business unit
- Sound knowledge of automated systems and software packages relevant to the business
- Ability to focus on detail
- Strong organizational and multi-tasking ability
- Ability to manage all activities within established time and productivity targets
- Strong knowledge of legislative, governance or regulatory rules
Work in a standard office-based environment; non-standard operating hours Monday-Saturday. Month-end driven with seasonality, overtime is required during these peak periods.
Operational hours:
Monday - Friday 8:30am to 9:00pm
Saturdays 8:30am to 5:00pm
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
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Customer Relations Representative Retail Lending
4 weeks ago
Hamilton, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Customer Relations Representative to join our Retail Lending team at the Dealer Finance Centre. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external customers, resolving inquiries and issues in a timely and professional manner, and contributing to...
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Customer Relations Representative Retail Lending
4 weeks ago
Hamilton, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Customer Relations Representative to join our Retail Lending team at the Dealer Finance Centre. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external customers, resolving inquiries and issues in a timely and professional manner, and contributing to...
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Hamilton, Ontario, Canada Scotiabank Full timeRole OverviewAs a Customer Relations Representative, Retail Lending, you will play a crucial role in the success of the Dealer Finance Centre (DFC) by providing exceptional customer service and resolving inquiries in a timely and professional manner.Key ResponsibilitiesHandle a high volume of incoming administrative requests and provide prompt, accurate, and...
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