Customer Relations Representative Retail Lending

3 weeks ago


Hamilton, Ontario, Canada Scotiabank Full time
Job Summary

Scotiabank is seeking a highly skilled Customer Relations Representative to join our Retail Lending team in Hamilton, ON. As a key member of our Dealer Finance Centre, you will be responsible for providing exceptional customer service and resolving inquiries in a timely and professional manner.

Key Responsibilities
  • Provide prompt, accurate, and professional resolution to all inquiries
  • Contribute to the overall success of the Dealer Finance Centre by meeting Service Excellence goals
  • Handle a high volume of incoming administrative requests and create custom programs
  • Assist clients with their concerns and respond to and effectively resolve their issues
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships
  • Actively pursue effective and efficient operations of their respective areas
Requirements
  • Accountable for providing a superior customer experience
  • Sound knowledge of specific discipline relative to the business unit
  • Sound knowledge of automated systems and software packages relevant to the business
  • Ability to focus on detail
  • Strong organizational and multi-tasking ability
  • Ability to manage all activities within established time and productivity targets
  • Strong knowledge of legislative, governance or regulatory rules
Working Conditions

Work in a standard office-based environment; non-standard operating hours Monday-Saturday. Month-end driven with seasonality, overtime is required during these peak periods.

Operational hours:

Monday - Friday 8:30am to 9:00pm

Saturdays 8:30am to 5:00pm

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.



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