Customer Service Representative
4 weeks ago
We're currently seeking a motivated and customer-focused individual to join our Calgary Customer Solutions Centre as a Frontline Customer Support Specialist.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills. As a Frontline Customer Support Specialist, you will be the first point of contact for customers, handling their inquiries, concerns, and feedback in a professional and empathetic manner.
The successful candidate will possess strong problem-solving skills, be able to work independently with minimal supervision, and have a keen eye for detail. You will also be comfortable working in a fast-paced environment, managing multiple tasks simultaneously, and prioritizing tasks effectively.
In this role, you will:
- Communicate with customers, including contractors, dealers, homeowners, and sales partners, to provide accurate and timely information
- Complete all required paperwork accurately and on time, from processing orders to creating detailed sales quotes
- Support the sales team with essential administrative tasks, ensuring smooth operations
- Prepare and quote chargeable service work, including parts and labor, to keep customers informed of costs
- Schedule installations and coordinate Service Technicians efficiently, maximizing each day's appointments for a full and efficient schedule
A competitive salary of $65,000 per year is being offered for this position, based on your experience and qualifications. Additionally, you will be part of a dynamic and supportive team that values diversity, equity, and inclusion.
At All Weather Windows, we pride ourselves on being a company where everyone can bring their best and full selves to work. We strive to create an inclusive environment that attracts, celebrates, and promotes diversity, equity, and inclusion by every definition.
If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our careers page to get started now
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