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Senior Unified Communications Specialist

2 months ago

Surrey, British Columbia, Canada Stealth Full time
About Stealth

Stealth is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. Our mission is to help organizations realize new possibilities by providing exceptional customer service and support experiences to private and public sector organizations.

Job Summary

We are seeking a highly skilled Senior Unified Communications Specialist to join our team. As a key member of our IT department, you will be responsible for managing and operational support of all AudioCodes devices, Survivable Branch Appliances (SBA), Mediant 1000B Gateways, and 2600 Session Border Controllers. You will also be responsible for managing and operational support of all User Mailboxes, Shared Mailboxes, and Resource Mailboxes, as well as management and support of all Distribution Groups.

Key Responsibilities
  • Management and operational support of all AudioCodes devices, Survivable Branch Appliances (SBA), Mediant 1000B Gateways, and 2600 Session Border Controllers.
  • Management and operational support of all User Mailboxes, Shared Mailboxes, and Resource Mailboxes.
  • Management and support of all Distribution Groups.
  • Management and operational support of all transport rules and requests for blocking of senders and domains from the Cyber team.
  • Management and operational support for Online Connectors.
  • Management and support of Mailbox Hygiene (SPAM and Other policy filters) part of Microsoft Defender.
  • Co-ordination with the Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic.
  • Management and operational support for Security Alerts for blocking access or allowing access for Websites URLs, IPs, Identities.
  • Conduction of Exchange Message Traces and review of Quarantined emails.
  • Management and upkeep of Threat policies with regards to Anti-phishing, Anti-spam, Anti-malware, Safe Attachments and Safe Links and Also Rules for Tenant Allow/Block Lists, DKIM and other related Rules.
  • Co-ordination with the Cyber and Network Team as relates to the above.
  • Management and operational support of all Mobile Devices registered and enrolled with the Customer environment.
  • Management and operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices.
  • Management and Support of All Applications in Microsoft Endpoint Manager and creation and monitoring of Application protection policies and Application configuration policies.
  • Management and operational support of Exchange Virtual Server's and DAG (Database Availability Group).
  • Creation and Update and Management of Exchange 2016 DR Strategy on a yearly basis.
  • Management and Upkeep of Certificates, Ciphers and Client Protocols and for all the Exchange Servers.
  • Management and Upkeep of Safesender.txt list on SOVMEXMBP01 in connection to email hygiene.
  • Management and upkeep of All Virtual directories within Exchange Environment.
  • Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors.
  • Management and upkeep of current UM dial plans, with regards to Auto Attendants.
  • Management and Monitoring of Physical PRI circuits in Communications room.
  • Management and operational support of Virtual Skype for Business 2019 environment, including 3 Front End Servers, 2 Database Servers and one Edge Server.
  • Management and Support of SFB dial plans, Voice Policies, Voice Routes and PSTN Usages and Truck configurations and the SFB 2019 Topology Configurations settings.
  • Support and upkeep of all Gas DID number ranges and Teams Voice Inter-truck Ranges.
  • Management and Support of Response Groups and Other SFB Policies.
  • Review and monitoring of Skype Call Quality.
  • Migration of User's from SFB to Teams.
  • Management and operational support of Virtual Skype for Business 2015 environment in Willingdon Park and Price George Contact Centre's.
  • Management and operational support of all Voice Only Teams users in Surrey Datacenter.
  • Management and operational support of all Teams Rooms devices.
  • Creation and Management of Call Queues and Team's Auto Attendants with Marie Lyons.
  • Creation and management of Teams and Channels.
  • Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes.
  • Management of OneDrive settings and config through SharePoint Online portal.
  • Creation and Maintenance of DLP policies and eDiscovery requests and retention policies with co-ordination with Electric team.
Requirements
  • A Computer Science degree or equivalent in real-world experience.
  • A superior knowledge of Microsoft Azure, O365, InTune and Cloud Computing.
  • Solid understanding of Exchange on-line and hybrid setup.
  • Experience with Skype 2019 and MS-Teams including the migration process.
  • Good experience with PowerShell scripting for both Active Directory and Exchange.
  • A superior understanding of Windows 10 and Windows Server 2016, 2019, 2022 and to be able to analyze and troubleshoot complex problems.
  • In depth understanding of local and Azure Active Directory Infrastructure, DNS, DHCP, Clustering services, Windows Security, deployment services, DFS and other Microsoft Infrastructure services.
  • An understanding and experience setting up and utilizing disaster recovery solutions. SRM experience is an asset.
  • Good to have experience with SCCM.
  • Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.
  • A strong understanding of backup and recovery processes and applications.
  • Exchange 2016/Online, Intune, Collaboration Tools, PowerShell Scripting, SMTP, Active Directory.
  • Hands-on architecture/design, implementation experience, and expert-level knowledge of Microsoft technologies (Exchange 2016/Online, Active Directory, DNS), Mobile Technologies (VMWare Workspace One, Intune, etc.), scripting (PowerShell, automation), and Agile methodologies.
  • Exposure to other infrastructure areas including Active Directory, VMware, NAS Storage, Backup & Recovery, SQL Server, and more.
  • Strong expertise and troubleshooting experience with SMTP, TCP/IP, DNS, and some level of experience with network troubleshooting.
Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized.