NetSuite Program Manager, Business Information Technology

2 weeks ago

Calgary, Alberta, Canada Blackline Safety Full time

Job Summary

We are seeking a highly skilled NetSuite Program Manager to lead our team of NetSuite analysts and manage all aspects of our NetSuite ERP system. The ideal candidate will have a strong background in NetSuite administration, configuration, and customization, as well as excellent project management skills.

Key Responsibilities

  • System Management: Oversee the day-to-day operation of NetSuite, including user access, data integrity, and system security.
  • SuiteApp Integration: Manage the integration of multiple SuiteApps, ensuring they function cohesively within the NetSuite environment.
  • Process Optimization: Collaborate with business units to identify opportunities for process improvements and implement NetSuite enhancements to increase efficiency.
  • Support Coordination: Act as the primary point of contact for outsourced support analysts, managing support tickets, troubleshooting, and escalations to ensure timely resolution of issues.
  • Customization and Development: Work with internal stakeholders to gather requirements and develop custom scripts, workflows, and dashboards that align with business needs.
  • Reporting and Analytics: Create and maintain customized reports, KPIs, and dashboards to provide actionable insights to leadership.
  • Training and Documentation: Develop and deliver training programs for end-users, ensuring that all users are proficient in NetSuite functions. Maintain documentation of processes, customizations, and best practices.
  • Project Management: Lead NetSuite-related projects, including upgrades, new SuiteApp implementations, and system enhancements, ensuring they are completed on time and within budget.
  • Compliance and Best Practices: Ensure the system adheres to industry best practices and compliance standards relevant to manufacturing.

Qualifications

  • Bachelor's degree in information systems, Business Administration, or 5+ years of experience managing NetSuite ERP, preferably in a manufacturing environment.
  • Proficient in SuiteScript, SuiteFlow, SuiteTalk, and SuiteBuilder.
  • Experience managing SuiteApps and third-party integrations.
  • Strong project management skills with the ability to manage multiple priorities.
  • Experience working with outsourced support teams or third-party service providers.
  • Excellent problem-solving skills with a proactive approach to identifying and addressing issues.
  • Strong communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

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