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Damage Resolution Specialist
2 months ago
At Driving Force Vehicle Rentals, Sales and Leasing, we're seeking a highly skilled Damage Resolution Specialist to join our team. As a key member of our Damage Resolution team, you'll play a crucial role in ensuring seamless customer experiences throughout the damage and repair process.
Key Responsibilities:- Serve as the primary point of contact for internal teams and customers, providing prompt and professional communication via phone and email.
- Prepare and provide relevant documentation, including condition reports, appraisals, estimates, and final invoices, ensuring customers are fully informed.
- Oversee the chargeback process, ensuring compliance with established procedures and maintaining accurate records.
- Collaborate with the claims department to facilitate effective communication and resolution.
- Manage vehicles classified as writeoffs in coordination with the claims department.
- Address customer and branch complaints with professionalism, escalating issues to the Damage Resolution Manager when necessary.
- A minimum of three years' experience in an administrative coordinator role.
- Experience in insurance and claims management is a plus.
- Familiarity with vehicle repairs and maintenance is advantageous.
- At least three years of experience in a customer service role.
- Postsecondary education is preferred.
- Exceptional organizational skills with the ability to multitask effectively.
- Strong written and verbal communication skills, with a focus on interpersonal relationships.
- Detail-oriented and process-driven, with a commitment to accuracy.
- Proven conflict resolution skills and the ability to navigate challenging conversations.
- Competitive pay and benefits, including extended health coverage, dental benefits, and a personal spending account.
- A supportive environment that prioritizes your professional growth and personal well-being.
- Opportunities for career advancement through hands-on training and career progression within the organization.
- A vibrant and cooperative work atmosphere, along with the chance to collaborate with a forward-thinking team in the automotive sector.
Driving Force Vehicle Rentals, Sales and Leasing is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, Aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.
