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CRM Solutions Architect

2 months ago

Guelph, Ontario, Canada Foilcon Full time

Note: This hybrid position requires in-office presence for three days a week.

Overview:

Key Responsibilities
  • Designs hosting technology solutions tailored to client specifications, ensuring adherence to standards, policies, and cost models to fulfill CRM application business needs and project objectives.
Essential Skills
  • Proficient in CRM applications, operating systems, database technologies, programming languages, and communication protocols.
  • Familiarity with best practices, directory/messaging standards, and service delivery processes.
  • Capable of gathering and analyzing client business requirements and IT strategic plans.
  • Participates in the development of solutions, providing insights on CRM service development activities.
  • Knowledgeable in cutting-edge technology design criteria, security protocols, and performance assessment of integrated systems.
  • Experience in managing large-scale system development projects, including planning and migration.
  • Stays updated on technology trends and evaluates their applicability to client needs.
  • Basic understanding of project management methodologies and analytical tools.
  • Strong analytical skills to assess client needs and conduct cost/benefit analyses for new technology requirements.
  • Proven experience in designing and developing complex CRM applications.
  • Evaluates existing systems for performance and capacity, recommending improvements as necessary.
  • Demonstrates excellent problem-solving, communication, and teamwork skills.
  • A reliable team player with a history of meeting deadlines.
Experience and Qualifications
Core Competencies
  • Experience in programming and analysis, with specialized support for CRM software.
  • Ability to collaborate with IT professionals throughout the software development lifecycle.
  • Experience in structured methodologies for application development and maintenance.
  • Proficient in design, coding, testing, debugging, and documenting applications.
  • Familiarity with object-oriented programming and third-generation language development tools.
  • Experience with relational and hierarchical database technologies.
  • Skilled in information retrieval using query languages.
  • Experience in engaging with stakeholders to gather and document requirements.
  • Excellent analytical and communication skills, both verbal and written.
  • A dependable team player with a proven record of meeting deadlines.
  • Knowledge of specific CRM software and future releases, including high availability solution design.
  • Familiarity with CRM enterprise architecture methodologies and design standards.
  • Experience with middleware and integration gateways.
  • Expertise in tools for CRM software development.
Preferred Skills
  • Experience in programming applications for the internet.
  • Knowledge of rapid application development methodologies.
  • Understanding of Information Management principles and practices.
  • Experience in reviewing and modifying product installation scripts.
  • Ability to provide post-implementation support and resolve technical issues.
  • Experience conducting design walkthroughs with project teams.
  • Knowledge of Accessibility regulations and standards.
  • Ability to create user and system documentation as needed.
Knowledge Transfer Requirements:
  • Knowledge transfer will occur throughout the assignment via regular meetings and collaborative sessions.
  • All design and development artifacts must be documented and transferred to designated repositories.
Evaluation Criteria
Salesforce Expertise
  • 5+ years of hands-on experience in Salesforce solutioning and configuration.
  • Salesforce Certified Platform Developer I.
  • Salesforce Certified OmniStudio Developer.
  • Salesforce Certified Experience Cloud Consultant.
  • Salesforce Certified Administrator.
Design and Development
  • Experience in supporting and configuring Salesforce solutions.
  • Hands-on experience with Salesforce implementation and integration.
  • Experience in designing prototypes and proof of concepts.
  • Conducts root cause analysis for troubleshooting.
  • Documents processes and technical designs effectively.
  • Collaborates with project teams to expedite implementation.
  • Provides estimates for features and reviews estimates from team members.
Agile Methodologies
  • Experience with Agile scrum methodologies.
  • Familiarity with Azure DevOps for sprint management and bug tracking.
  • Understanding of SDLC processes in agile environments.
Public Sector Experience
  • Previous experience in Government or Public Sector organizations.
Must Have Qualifications
  • 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud.
  • Certified Salesforce Platform Developer I or equivalent experience.
  • Salesforce Certified OmniStudio Developer.
  • Salesforce Certified Experience Cloud Consultant.
  • Salesforce Certified Administrator.