Site Operations Manager

1 month ago


Richmond, British Columbia, Canada Alpine Full time
Job Title: Site Manager

About Our Organization:
Alpine is a leading janitorial and building maintenance service provider to over 2000 facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts.

Job Overview:
Alpine Building Maintenance is seeking a Site Manager to oversee cleaning operations at one of our sites in the Lower Mainland. As the face of Alpine, the Site Manager is the first point of contact for clients regarding operations, escalations, and work orders. The primary focus is to ensure Alpine meets its contractual obligations in line with service and budget parameters, and to look proactively for ways to increase performance.

Key Responsibilities:

Participate in the hiring, training, scheduling, supervision, and performance management of employees
Provide coaching, feedback, and recognition
Ensure a high degree of employee engagement and retention through strong leadership practices
Use technology, such as Dayforce, to lead and manage team members
Liaise with clients to ensure performance standards are met and complaints are addressed
Ensure scheduled hours and actual hours are in line with budget
Oversee or coordinate equipment repairs
Ensure subcontractor hours are in line with budget

Requirements:

At least 5 years of experience in the Building Maintenance Service industry
Excellent communication skills with clients and stakeholders
Experience developing and fostering positive team environments
Excellent communication and the ability to candidly have tough conversations
Flexibility when it comes to hours, as it's not uncommon to work outside regular business hours
Ability to successfully pass a reliability clearance and criminal record check

What We Offer:

Opportunities for career progression & development
A competitive salary & benefits program

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